Banquets Server

West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel); Edmonton; On-site; CAD 21,000 - 30,000; Part time

Job summary

West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) is seeking a part-time Banquet Server to support food and beverage service for banquet events. You will greet guests, set up tables, and maintain high service standards throughout events.

You will also assist with menu explanations, recommend items, and help with offsite events as needed. A Pro Serve certification and prior serving experience are valued assets.

Qualifications

• Excellent verbal communication and customer service skills.
• Friendly and positive attitude with attention to details.
• Ability to take instructions and work in teams.
• Must have Pro Serve certification or be willing to take the training.
• Prior serving experience is an asset.

Responsibilities

• Greet patrons politely and provide prompt, professional service at all times.
• Set up tables and décor prior to guest arrival.
• Ensure dishes and tableware are clean and ready; prep condiments and beverages.
• Serve food and beverages on time while remaining courteous and attentive.
• Understand menu to explain items and make recommendations on request.
• Assist in setup and teardown of banquet facilities for events.
• Accommodate special requests in consultation with banquet manager.
• Assist in removing dirty trays and store items properly.
• Occasionally work offsite for special events and functions.

Skills

Verbal communication

Customer service

Teamwork

Pro Serve certification

Serving experience

Job description

The Banquet Server is responsible for assisting in food and beverage service effectively and overall logistics of banquet events, while maintaining standard for excellence, resulting in the overall success of banquet events.

PRIMARY RESPONSIBILITIES:

• Greeting patrons in a friendly and courteous manner and providing prompt and professional service at all times by actively interacting with guests.
• Setting up tables as directed prior to guest's arrival and also have some décor on each of the table break.
• Making certain that dishes and other tableware are clean and polished and condiments and beverages are ready well in advance before the event.
• Serving food and beverages on time, remaining courteous and polite at all time and remain attentive to guests' needs and requests throughout the event.
• Maintaining a good understanding about the menu to explain the guests about the items and make recommendations upon request.
• Assisting in setting up and tearing down the banquet facilities in preparation of various banquet events.
• Accommodating any special requests raised by the guests and handling ad hoc requests efficiently in consultation with banquet manager.
• Assisting in removing dirty trays of dishes and tableware and ensuring proper storage of all the items.
• Occasionally working offsite for various special events and functions.

DESIRED QUALIFICATIONS:

• Excellent verbal communication and customer service skills.
• Possess a friendly and positive attitude and able to pay attention to details.
• Ability to take instructions well and be able to work in teams.
• Must have valid Pro Serve certification or be willing to take the training.
• Prior serving experience an asset.

TERMS OF EMPLOYMENT:

• This is a part-time position that requires flexible availability including evenings and weekends.
• Must be able to pass a basic security clearance.