Banquet Captain

InnVest Hotels; Canada; Remote; CAD 42,000 - 66,000; Full time

Job summary

InnVest Hotels in Ottawa is seeking a Banquet Captain under the direction of the Food & Beverage Supervisor to ensure excellence in customer service during banquet functions. You will assist in leading the team to deliver courteous, professional service and coordinate function setup and service flow.

Responsibilities include set-up/teardown, coordinating with departments, maintaining high standards, attending meetings, handling guest requests promptly, and complying with health and safety

Qualifications

• Commitment to customer service and total customer satisfaction.
• Familiarity with banquet function demands and service expectations.
• Willingness to work in a team environment with little supervision.
• Attention to detail while prioritizing multiple tasks under pressure.
• Understanding and supporting Stay Real Program behaviours.
• Strong physical condition for continuous walking, standing, bending and lifting.
• Banquet service experience is an asset.
• Smart Serve certification and WHMIS training required.
• Flexibility to work days, evenings, and weekends.

Responsibilities

• Support the team in setup and tear-down of function spaces and equipment.
• Communicate with departments to ensure exceptional customer service.
• Maintain high standards of food and beverage service for all functions.
• Attend and contribute to meetings, committees, and focus groups as required.
• Respond to customer requests promptly and courteously.
• Attend department and company training programs as required.
• Adhere to health and safety policies and procedures.
• Other duties as assigned by Hotel Management or Department Manager.

Skills

Customer service

Teamwork

Attention to detail

Stamina

Pressure management

Flexibility

Tools

Smart Serve certification

WHMIS training

Job description

Under the direction of the Food & Beverage Supervisor the Banquet Captainensures excellence in Customer service by providing efficient, courteous and professional service to Customers in Banquet Functions while assisting in leading the team to success.

Responsibilities:

• Support the team in set-up and tear-down process of function space including, tables, chairs, dance floors and various equipment for organizing functions.
• Communicate and develop relationships with all supporting departments to ensure consistent levels of exceptional Customer Service are achieved.
• Maintain high standards of food and beverage service, for all functions as specified on Customer contracts.
• Participate in by attending and providing input in meetings, committees and focus groups as required.
• Respond to Customer requests and concerns in a personal, prompt and courteous manner.
• Attend, participate and support departmental, and company training programs as required.
• Obey and support all hotel and department health and safety policies and procedures
• Other duties within the scope of the position may be assigned by Hotel Management or Department Manager.

Requirements:

• Commitment to customer service and total customer satisfaction
• Familiarity with banquet function demands and service
• Willingness to work in a team environment with little supervision.
• Proven attention to detail and the ability to prioritize multiple tasks simultaneously and to work well under pressure.
• Consistently demonstrates knowledge and support of the 4 Key Principles
• Demonstrates and supports by their actions The Stay Real Program Behaviours- Get Ready, Show you Care, Take Action & Be You.
• Strong physical condition is required to perform constant walking, standing bending lifting and carrying.
• Previous Banquet service experience, an asset.
• Smart Serve certification required.
• WHMIS training
• Flexibility to work a variety of shifts including days, evenings, and weekends.