Banquet Supervisor

Pomeroy Lodging; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

Pomeroy Lodging is seeking a Banquet Supervisor to lead a team in creating exceptional guest experiences. This role involves overseeing banquet events, ensuring service excellence, and providing coaching to team members. Candidates should have prior banqueting and supervisory experience, along with a passion for delivering outstanding hospitality.

Benefits

Competitive wages and Health and Wellness benefit plan.

Paid on-the-job training with additional learning opportunities.

Growth and development opportunities.

5 personal days after 90 days of full-time employment.

Marriott Employee Travel program with discounts.

Food and Beverage discounts at the Botanicus Kitchen + Bar.

Qualifications

• 1-2 years of banqueting experience.
• 6 months of hands-on experience in a serving position.
• Tech savvy.
• Previous supervisory experience is an asset.

Responsibilities

• Oversee banquet setup and execution ensuring smooth event flow.
• Ensure high standards of guest service are maintained.
• Lead and coach team members for continuous development.

Skills

Leadership

Guest Service

Time Management

Problem Solving

Education

ProServe certification

Job description

We are looking for a Banquet Supervisor to join our team!

If you are a person who enjoys leading a team and thrives in a fast-paced and exciting work environment, this is the perfect job for you!

Job Description

As a Banquet Supervisor, you have the authority to exceed guest expectations by creating a warm and welcoming atmosphere that coincides with our “we’ve been expecting you” sense of arrival for our guests. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will lead your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics.

Key Focuses:

• Ensures the banquet spaces, lobby, public areas, and storage areas are “picture perfect” for optimal first impressions.
• Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
• Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
• Maintains high standards of guest service by monitoring staff, addressing guest concerns, and ensuring efficient service delivery.
• Oversees the setup and execution of banquet events, ensuring all arrangements are in place and that the event flows smoothly.
• Serves food and beverages to guests promptly, courteously, and professionally and oversees the assembly and breakdown of all banquet displays and decorations.

Experience/Passions/Education:

• 1-2 years of banqueting experience is required.
• 6 months of hands-on experience in a serving position.
• Tech savvy.
• Previous supervisory experience is an asset.
• ProServe certification is required.

Amazing Perks:

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days (about 3 months) of continued full-time employment.
• Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Pomeroy Stay Travel Program.
• Food and Beverage discounts at the Botanicus Kitchen + Bar.

Working Conditions

This position may work dayshift, afternoon, or evening shift any day of the week or weekend with long days to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced and, at times, high-pressure environment that requires continuous physical movement, the ability to lift up to 30 lbs., and the ability to manage multiple sequences and demands. There may be periods of independent work and changes in temperature from the back to the front of the house.

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.

AboutPomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.