Banquet Server

Grey Eagle Resort & Casino; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

Grey Eagle Resort & Casino seeks energetic and motivated Banquet Servers to provide exceptional service in a dynamic environment. This role involves setting up and delivering food and beverage services for various events, ensuring a high standard of customer satisfaction. Ideal candidates will have experience in a banquet setting and a valid Alberta Pro Serve certification.

Qualifications

• Minimum one year experience in a banquet environment preferred.
• Must be able to lift heavy items (up to 60 lbs).
• Must have a valid Alberta Pro Serve certification.

Responsibilities

• Set-up and tear-down of various types of functions.
• Ensure exceptional service delivery of food and beverage.
• Deal with guest requests and concerns.

Skills

Teamwork

Customer Service

Reliability

Energy

Education

Alberta Pro Serve certification

Job description

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Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

This occupation helps to build the Grey Eagle Hotel experience for our customers through a ‘customer comes first’ attitude by providing hands-on and timely quality service, exceptional value, and a superior product.

We are seeking casual/on-call Banquet Servers who are looking to expand their food and beverage knowledge.

Education And Experience

SUMMARY OF KEY RESPONSIBILITIES:

• Focus is on the set-up and tear-down of various types of functions including, but not limited to, plated, buffet, breakfast, working lunches, coffee breaks, bartending, dinner and receptions services.
• Ensure all meeting rooms are set ups are completed in full & ready 30 minutes prior to group arrival.
• Includes the moving of banquet tables, chairs, staging, cleaning of all function rooms and public areas.
• Ensure exceptional service delivery of all food and beverage services within a Banquet/Catering environment, with the potential to work in other F&B outlets.
• Provide a consistently high standard of service in an efficient and genuine manner as outlined in the banquet event order, including the handling of special meals
• Deal with guest requests/concerns while maintaining poise and a positive resolution driven attitude.
• Ensure the effective implementation of and adherence to brand standards.
• Ensures a clean, safe, hazard-free work environment.
• Ensures all equipment is in proper working order.
• Attends departmental meetings.
• Ensure all checklists are complete in a timely fashion.
• Ensure adequate stock levels and resources.
• Provide feedback on an ongoing basis.
• Uses up selling and suggestive selling approaches
• Investigates all guest inquiries in a timely fashion to provide the highest possible service
• Inspects table sections and workstations to ensure proper set-up and organization
  
  

Required Knowledge, Skills, And Abilities

• Minimum one year experience in a banquet environment preferred
• Must be able to lift heavy items (up to 60 lbs.)
• Must be reliable, dependable and possess the ability to work in a team environment
• Must be energetic, enthusiastic and self-motivated
• Work a variety of shifts, including weekends. Hours of work will be scheduled based on business volumes/operational demands and will vary.
• Must have a valid Alberta Pro Serve certification
  
  

Physical Abilites

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 75 lbs.
• Frequent kneeling, pushing, pulling and lifting
• Walking - Over 4 hrs./day
• Standing – Over 4 hrs./day
• Bending/Reaching - Over 4 hrs./day
• Pushing/Pulling - Over 4 hrs./day
  
  

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

• Priority will be given to Tsuut'ina Nation members.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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