Blood Collection Staff - Customer Service

American Red Cross; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established humanitarian organization is seeking compassionate individuals to join their team in a role that combines healthcare and customer service. This position involves assisting with blood collection processes, providing paid training in phlebotomy, and creating a supportive atmosphere for volunteer donors. You'll have the opportunity to grow your career while making a meaningful impact in your community. With a flexible schedule and comprehensive benefits, this role offers a unique chance to be part of a mission-driven team dedicated to helping others. If you're ready to be a force for good, this is the perfect opportunity for you.

Benefits

Medical and dental plans

Health Spending Accounts

Flexible Spending Accounts

Paid Time Off (PTO)

401K with match

Paid Family Leave

Employee Assistance

Disability Insurance

Service Awards and recognition

Qualifications

• Customer service experience and effective verbal communication skills are required.
• Physical requirements include lifting and manual dexterity.

Responsibilities

• Connect with donors and help them understand the impact of their donations.
• Collaborate with teammates to create a welcoming environment.

Skills

Customer service skills

Effective verbal communication

Detail-oriented

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We provide Paid Training – no prior medical experience is required!

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

• When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
• The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detail-oriented all day, every day. This ensures that the blood you collect meets goals, and regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and you will work with the team to set up and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule (Beaver, Pennsylvania):

• Variable hours with a Monday-Friday schedule.
• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
• The schedule is provided two to three weeks in advance.

Pay Information:

• Starting rate $17.34/hr.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with good driving record is required.
• Physical requirements may include the ability to lift, push, or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours, and frequent schedule changes. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer skills are required. Must be proficient with Microsoft Office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Prior healthcare or phlebotomy experience. (CNA, MA, EMT, etc.)
• Prior leadership experience.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance your learning.

• Medical and dental Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting at 15 days a year; based on FLSA status and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.