Banquet Captain/Supervisor-Full-Time

PCH Hotels & Resorts Inc.; Riverview; Presencial; CAD 63.000 - 91.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

Paid Holidays

PTO

401k Matching

Tuition Reimbursement

Hotel and F&B Discounts

Descripción de la vacante

Renaissance Riverview Plaza Hotel is seeking a dynamic Banquet Captain to supervise and coordinate event service, from setup to breakdown, ensuring precise guest service and smooth operations.

You will work with the Banquet Manager and Chef to plan staffing, oversee up to 30 associates, ensure proper table settings, food presentation, and adherence to health and safety standards, while delivering memorable experiences.

Formación

• Extensive banquet events experience and supervision skills.
• Strong communication and guest service orientation.
• Ability to lead up to 30 associates and coordinate operations.

Responsabilidades

• Supervise setup, service, and breakdown of banquet events to ensure smooth execution.
• Coordinate with Banquet Manager on staffing, equipment, and event flow.
• Collaborate with Banquet Chef to ensure proper food preparation and delivery.
• Maintain open communication with guests and meeting planners to address changes and requests.
• Check-in servers, assign stations, and oversee post-event breakdown and cleanup.
• Train and develop banquet staff to maintain high standards of service.

Descripción del empleo

At Renaissance Riverview Plaza Hotel, we pride ourselves on delivering unparalleled service in a beautiful environment. Our hotel is full of warmth, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description:

As a member of our hospitality team, the primary role of a Banquet Captain is to supervise and coordinate the activities of the Banquet associates during banquet events by supervising the set-up, food service, and breakdown of all events while maintaining effective communication with the guest to meet their needs and address any changes. This role will collaborate with the Banquet Manager to determine serving arrangements and additional staffing and equipment requirements such as table linen, china, glassware, and silverware as needed and the Banquet Chef to facilitate a smooth efficient flow of prepared dishes from kitchen to table. This role will also oversee the preparation of salads and coffee and ensure that the food is correctly garnished and arranged on plates before being served.

• Consult with the Banquet Manager on serving arrangements, additional staffing needs, and equipment requirements for events.
• Supervise Banquet staff in setting up, serving, and breaking down all events, ensuring efficient and professional execution.
• Maintain open and clear communication with guests and meeting planners to ensure their needs and any changes are promptly addressed.
• Maintain constant communication with the Banquet Chef, ensuring effective coordination between food production and food service. Provide exact guest counts after seating and advise on last-minute timing adjustments.
• Check-in servers, assign stations and communicate pre-assigned function side work duties.
• Inspect table place settings, including table linen, china, glassware, silverware, and condiments, to ensure correct placement and cleanliness.
• Take responsibility for the proper arrangement of buffet tables and other food service stations used for catering functions.
• Check servers out at the end of events, ensuring cleanliness of function rooms, aisles, and storage areas, as well as proper cleaning and storage of equipment.
• Conduct server training as needed to maintain a well-trained and efficient Banquet staff.
• Directly supervise up to 30 associates in Banquets, including training, planning, assigning work, and providing direction and support.
• Extend and total the check accurately, double-check for accuracy, and obtain the host's signature.
• Train and develop backup personnel for the position of Banquet Captain.
• Report gratuities received within company guidelines and in compliance with federal regulations.
• Observe and comply with all requirements, training, and restrictions set forth by the ABC board to ensure adherence to alcohol service regulations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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