Banquet Captain

Hotel Equities; Guelph; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Leadership Development

Hotel Discounts

Employee Discounts

Job summary

Hotel Equities in Ontario is seeking a dependable Banquet Captain to join our hospitality team. You will supervise banquet functions, coordinate staff, and ensure flawless service that aligns with our standards and guest expectations.

The role requires strong leadership, guest relations, and knowledge of food and beverage service. Weekend and holiday shifts are required; a high school diploma and banquet supervisory experience are preferred.

Qualifications

• Two years of banquet or food & beverage supervisory experience is necessary.
• Knowledge of health and safety regulations in hospitality.
• Ability to operate various food and beverage equipment.

Responsibilities

• Supervises set-up and service staff to ensure timely, accurate room setup per client specifications.
• Ensures consistent presentation of all food & beverage, including coffee breaks.
• Greet guests, maintain presence during function, resolve complaints, obtain signature and payment.
• Train banquet staff in setup, serving, and cleanup procedures; coach team to meet standards.
• Oversee banquet staff activities to ensure timely service; maintain inventory levels and requisition supplies.
• Communicate with Banquet Manager regarding equipment repairs or safety issues.

Skills

Supervisory experience

Food & beverage service

Guest relations

English communication

Team leadership

Education

High school diploma or equivalent

Job description

Pay Range

CAD $21.00 - CAD $25.00 /Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Banquet Captain to join our team.

If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Banquet Captain, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

This position supervises banquet activities and assists in maximizing banquet customer satisfaction by coordinating banquet functions in accordance with the standards of the Hotel Group and the Hotel. The position requires performing the following essential job functions, with or without reasonable accommodation.

- Supervises set-up and service staff to ensure timely, accurate room setup of food and beverage service per client specifications.

• Ensure appealing, creative, and consistent presentation of all food and beverage, including coffee breaks.
• Greet guests upon arrival; retain a visible presence throughout the function; resolve guest complaints and answer questions to customer's satisfaction; review guest check with client after function and obtain signature and payment.

- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Assists in training banquet staff in proper setup, serving, and clean-up procedures.
• Coach team to consistently meet or exceed the standards set by the hotel.
• Enforce uniform standards.
• The schedule is flexible per event schedule, and weekends and holidays are required.
• Oversee the activities of the banquet staff to ensure accurate and timely banquet service.

- Maintains adequate inventory supply levels to meet projected needs.

• Assists in monthly inventory of all banquet supplies – linens, glasses, china, flatware, serving utensils, candles, and decorations; requisitions additional supplies as needed.
• Cleans and stores all equipment in a secure manner.

- Communicate with the Banquet Manager regarding banquet equipment repair or safety issues.

- Responsible for all regular maintenance and cleaning of the banquet area.

- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

- At all times, project a favorable image of the Hotel Group and the Hotel to the public.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION / EXPERIENCE:

• High school diploma or equivalent.
• Two years of banquet or food and beverage supervisory experience is necessary.
• Individuals must comprehensively know food and beverage preparations, service standards, guest relations, and etiquette.
• Individuals must have knowledge of the appropriate table settings and service ware.
• Knowledge of all applicable federal, provincial, and local health and safety regulations.
• Ability to operate various food and beverage equipment present at a function.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately.
• Ability to listen effectively and to speak English clearly to communicate with customers and team members and prepare written complex reports.
• Must have coordinating skills as pertains to determining time, place and sequence of operations or action.
• Ability to analyze information and make effective judgments.
• Licenses or certificates – ability to obtain any government-required licenses or certificates. For example, I have a Washington Health Card, Oregon Liquor Service Permit, Alcohol Service Certification, and a Food Handlers Permit.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

PHYSICAL REQUIREMENTS:

The individual holding this position must be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Ability to organize and prioritize work.
• Excellent communication and organization skills are required.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Inside with protection from weather but not necessarily changes in temperature.
• Lifting and carrying of objects weighing 20 pounds is required occasionally.
• Repetitive motion of hands, wrists and fingers is required to a large degree.
• Ability to remain calm and under stress. It is a fast-paced work area with considerable noise and frequent interruptions. Work area may be confining.
• While performing the duties of this job, the team member is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The team member must occasionally lift or move office products and supplies, up to 20 pounds.
• OSHA laws require the use of personal protective equipment (PPE) when performing work duties that have the potential of risk to your health or safety.

Amazing Benefits At A Glance

• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time (Where Required by State Law) & Holidays
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.