Banking advisor (On-Site)

National Bank; Saint John; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Banking Advisor to join their team in Saint John. This role offers a unique opportunity to engage with clients, providing them with personalized banking solutions and fostering strong relationships. The ideal candidate will possess a customer-centric mindset, demonstrating empathy and a positive attitude while navigating complex client needs. You'll work collaboratively with a diverse team of experts, benefiting from ongoing training and career advancement opportunities. If you're passionate about making a positive impact on people's lives and thrive in a dynamic environment, this position is perfect for you.

Benefits

Health and wellness program

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Virtual sleep clinic

Qualifications

• Customer service experience and openness to diversity are essential.
• Positive attitude and empathy for clients are crucial.

Responsibilities

• Greet clients, answer questions, and help with banking applications.
• Provide advice and transaction solutions for Personal Banking clients.
• Ensure client satisfaction and adherence to compliance rules.

Skills

Accountability

Brand Ambassadorship

Business Development

Client-focused

Detail-oriented

Digital literacy

Driving Results

Emotional Intelligence

Empathy

Humility

Learning Agility

Oral Communication

Teamwork

Education

College diploma (DEC) or equivalent

Job description

Attendance On-Site

Job number: 25797

Category: Support

Status: Permanent

Type of Contract: Permanent

Schedule: Part-Time (25 hours)

Location: Saint John, New Brunswick

Area of Interest: Advisory services, Personal banking

A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients.

Your job:

• Greet clients and answer questions.
• Help clients use our banking applications and ABMs.
• Listen to clients’ needs and resolve situations that may be complex.
• Give advice and offer transaction solutions for Personal Banking clients.
• Demonstrate the ability to build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer your clients to your specialist colleagues for their specific needs.
• Ensure adherence to compliance and risk management rules.

Your team:

The branch is open one day a week until 6:00 PM. This position reports to the Customer Service Manager and the Branch Manager. Every day, you will work with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas. We work together to ensure our clients reach their goals and colleagues do what they love. We rely on our colleagues to share knowledge and help each other. After gaining the necessary experience in your role as a Banking Advisor, many options will be available to you, including advancement in the same role or moving to another region or branch. We offer many career opportunities and encourage internal mobility. Our training programs use on-the-job learning to help you master your role. You can access personalized training content on topics such as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.

Prerequisites:

• College diploma (DEC) or equivalent
• Customer service experience, inclusive attitude, and openness to diversity
• Positive attitude and empathy for clients
• Interest in technology and skilled in sharing knowledge
• Ability to adapt to different situations

Skills:

• Accountability
• Brand Ambassadorship
• Business Development
• Client-focused
• Detail-oriented
• Digital literacy
• Driving Results
• Emotional Intelligence
• Empathy
• Humility
• Learning Agility
• Oral Communication
• Teamwork

Your benefits:

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

We're putting people first. We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates!

What can you bring to our team? Come live your ambitions with us!