Banking Advisor

Banque Nationale du Canada; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading bank as a Banking Advisor, where you'll engage with clients, provide personalized banking solutions, and contribute to a collaborative team environment. This role offers opportunities for career growth and development in a supportive culture that values inclusivity and employee feedback.

Benefits

Health and wellness programs

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community involvement opportunities

Virtual sleep clinic

Qualifications

• Customer service experience and openness to diversity.
• Interest in technology and adaptability to different situations.

Responsibilities

• Greet clients and assist with banking applications.
• Provide advice and solutions for Personal Banking clients.
• Build lasting business relationships and ensure client satisfaction.

Skills

Brand Ambassadorship

Business Development

Driving Results

Teamwork

Client-focused

Detail-oriented

Digital literacy

Empathy

Learning Agility

Oral Communication

Education

College diploma (DEC) or equivalent

Job description

Area of Interest: Advisory services, Personal banking

A career as a Banking Advisor at National Bank offers a versatile and engaging role that allows you to pursue your ambitions while making a positive impact on clients and colleagues. You will adopt a friendly approach, listen actively, and provide a people-centric experience for branch clients.

• Greet clients and answer their questions.
• Assist clients with banking applications and ABMs.
• Listen to client needs and resolve complex situations.
• Provide advice and transaction solutions for Personal Banking clients.
• Build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer clients to specialist colleagues for specific needs.
• Adhere to compliance and risk management rules.

Your team:

The branch is open one evening per week, with various work schedules depending on team availability. You will report to the Customer Service Branch Manager or Branch Manager and collaborate daily with specialists in investment, credit, mortgage financing, and more.

Our team values passionate individuals and bold ideas. We work together to help clients reach their goals and support colleagues in doing what they love. Knowledge sharing and mutual assistance are fundamental to our culture.

After gaining experience as a Banking Advisor, many career paths are available, including role advancement, promotion, or transfers to other regions or branches. We promote internal mobility and offer numerous career development opportunities.

Our training programs focus on on-the-job learning to help you master your role. You will have access to personalized training on banking solutions and advisory approaches, supported by colleagues with diverse expertise and backgrounds.

Prerequisites:

• Hold a college diploma (DEC) or equivalent
• Customer service experience, inclusive attitude, and openness to diversity
• Positive attitude and empathy for clients
• Interest in technology and ability to share knowledge
• Adaptability to different situations

Languages and Skills:

Skills

Brand Ambassadorship, Business Development, Driving Results, Teamwork, Client-focused, Detail-oriented, Digital literacy, Empathy, Learning Agility, Oral Communication

In addition to competitive pay, new hires are eligible for a range of flexible benefits to support their wellbeing and that of their families:

• Health and wellness programs
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Community involvement opportunities
• Virtual sleep clinic

Our work environment and collaboration tools foster a positive employee experience. We value employee feedback through surveys and ongoing communication.

We're putting people first

As a human-scale bank, we stand out for our courage, entrepreneurial spirit, and passion for people. Our mission is to positively impact lives, guided by values of partnership, agility, and empowerment. Inclusivity is central to our culture, and we ensure accessibility for all employees and candidates. If accommodations are needed during the recruitment process, please inform us. We welcome all candidates! What can you bring to our team?

Career Development and Inclusion

Opportunities for growth include on-the-job learning, training, mentorship, internal career days, and leadership forums. We foster an inclusive environment where everyone's unique qualities are valued and celebrated. We invite you to sign up for updates on career opportunities and events, complete your profile for personalized job alerts, and explore your potential with us.