Banking Advisor

Banque Nationale du Canada; Shawinigan; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a human-scale bank as a Banking Advisor and make a meaningful impact on clients and colleagues. This versatile role allows you to leverage your customer service skills while fostering lasting relationships. With opportunities for career growth and a supportive work environment, you will receive personalized training and development. The bank values inclusivity, collaboration, and employee feedback, ensuring a positive workplace culture. If you are passionate about helping others and eager to grow in your career, this position offers a fulfilling path with various benefits to promote wellbeing.

Benefits

Health programs

Employee share plans

Assistance programs

Community involvement

Qualifications

• Customer service experience and openness to diversity are essential.
• Positive attitude, empathy, and adaptability to different situations.

Responsibilities

• Greet clients and assist with banking applications.
• Provide advice and solutions for Personal Banking clients.
• Build lasting business relationships and ensure client satisfaction.

Skills

Brand Ambassadorship

Business Development

Driving Results

Teamwork

Client-focused

Detail-oriented

Digital literacy

Empathy

Learning Agility

Oral Communication

Education

College diploma (DEC) or equivalent

Job description

Area of Interest: Advisory services, Personal banking

A career as a Banking Advisor at National Bank offers a versatile role that allows you to pursue your ambitions and positively impact your clients and colleagues. You will adopt a friendly, attentive approach to provide a people-centric experience in the branch.

• Greet clients and answer their questions.
• Assist clients with banking applications and ATMs.
• Listen to clients’ needs and resolve complex situations.
• Provide advice and transaction solutions for Personal Banking clients.
• Build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer clients to specialized colleagues for specific needs.
• Adhere to compliance and risk management rules.

Your team: The branch operates one evening per week. Work schedules vary based on team availability. You will report to the Customer Service Branch Manager or Branch Manager and collaborate daily with specialists in investment, credit, mortgage financing, and more.

Our team values passionate individuals and bold ideas. We work together to help clients reach their goals and support colleagues through knowledge sharing and collaboration.

After gaining experience as a Banking Advisor, many opportunities for advancement are available, including promotions, role changes, or regional transfers. We promote internal mobility and career growth.

Our training programs focus on on-the-job learning, with personalized content on banking solutions and advisory skills. You will have access to experienced colleagues to support your development.

Prerequisites:

• College diploma (DEC) or equivalent
• Customer service experience, inclusive attitude, openness to diversity
• Positive attitude and empathy
• Interest in technology and knowledge sharing skills
• Adaptability to different situations

Languages: French

Skills

Brand Ambassadorship, Business Development, Driving Results, Teamwork, Client-focused, Detail-oriented, Digital literacy, Empathy, Learning Agility, Oral Communication

In addition to competitive pay, new hires are eligible for various benefits promoting wellbeing, including health programs, employee share plans, assistance programs, banking services, community involvement, and more.

Our work environment fosters collaboration and values employee feedback through surveys and ongoing communication.

We're putting people first

As a human-scale bank, we emphasize courage, entrepreneurial spirit, and passion for people. Our mission is to positively impact lives, guided by values of partnership, agility, and empowerment, with a focus on inclusivity. We ensure accessibility and accommodation for all candidates.

We offer opportunities for career growth through training, mentoring, and internal events.

We celebrate diversity and inclusion, valuing each individual’s unique qualities. We welcome all candidates and encourage you to share what you can bring to our team.

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