Banking Advisor

National Bank; Rouyn-Noranda; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking bank as a Banking Advisor, where you will make a positive impact on clients' lives. This dynamic role emphasizes customer service, active listening, and problem-solving skills to provide tailored banking solutions. You'll work within a supportive team that values collaboration and inclusivity, offering numerous opportunities for growth and development. With access to comprehensive training and a range of flexible benefits, you can thrive in an environment that prioritizes your well-being and career advancement. Embrace your ambitions and contribute to a culture that celebrates diversity and innovation.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Telemedicine service

Virtual sleep clinic

Qualifications

• Customer service experience and openness to diversity are essential.
• Ability to adapt to different situations and share knowledge effectively.

Responsibilities

• Greet clients and assist with banking applications and transactions.
• Build lasting relationships and ensure client satisfaction.

Skills

Customer Service

Active Listening

Problem Solving

Adaptability

Empathy

Education

College Diploma (DEC) or equivalent

Job description

Full Job Description

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A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively, and offer a people-centric experience for branch clients.

Your job:

• Greet clients and answer questions.
• Help clients use our banking applications and ABMs.
• Listen to clients’ needs and resolve situations that may be complex.
• Give advice and offer transaction solutions for Personal Banking clients.
• Demonstrate the ability to build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer your clients to your specialist colleagues for their specific needs.
• Ensure adherence to compliance and risk management rules.

Your team:

The branch is open one evening per week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Customer Service Branch Manager or the Branch Manager. Every day, you will work with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas. We work together to ensure our clients reach their goals and colleagues do what they love. We rely on our colleagues to share knowledge and help each other.

After gaining the necessary experience in your role as a Banking Advisor, many options will be available to you. For example, you could advance in the same role, get promoted, or move to another region or branch. We offer many career opportunities and encourage internal mobility. Our training programs use on-the-job learning to help you master your role. You can access personalized training content on topics such as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.

Prerequisites:

• Hold a college diploma (DEC) or equivalent
• Customer service experience, inclusive attitude, and openness to diversity
• Positive attitude and empathy for clients
• Interest in technology and skilled in sharing knowledge
• Ability to adapt to different situations

Your benefits:

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family, including:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas through surveys, programs, regular feedback, and ongoing communication.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, please let us know during your first conversations with us. We welcome all candidates!
Come live your ambitions with us!