Bank Customer Service Representative (Bilingual) - S

CT Bank; Timmins; On-site; CAD 35,000 - 50,000; Full time

Job summary

CT Bank is seeking a Bilingual Customer Service Representative in Timmins, ON. The role involves responding to customer inquiries, delivering exceptional service, and ensuring customer account integrity. Ideal candidates will be fluent in English and French and thrive in a fast-paced work environment.

Qualifications

• Fluent in both English and French.
• Strong customer service skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Respond to inquiries from customers while ensuring a positive experience.
• Maintain customer account integrity and security.
• Provide information and suggest relevant products and services.

Skills

Customer service

Bilingual (English and French)

Adaptability

Relationship building

Job description

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.

This is a bilingual role. Candidates will be required to speak both English and French fluently.

What you’ll do

• Protect the integrity and security of customer account information
• Apply technical / product / process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our ability to provide service
• Maintain accurate customer information
• Develop effective relationships to contribute to a positive work environment
• Understand and service customer needs - "owns the moment"
• Look for ways and apply new ideas to keep Customers for Life
• Take opportunity to provide customers with relevant products & services
• Take responsibility for continuous learning and development

Bank Customer Service hours of operation :

Monday to Friday 8 : 00am – 8 : 00pm

Saturday and Sunday 8 : 00am – 6 : 00pm

S hifts will be primarily evenings and weekends, you must be available during evenings and weekends to be considered.

• As a condition of employment, our bank positions are subject to the successful completion of the following pre-employment conditions :
• Reference Check
• Credit Checks
• Criminal Background Check
• Sanctions & PEP Screening

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Bilingual Customer Service Representative • Timmins, ON