BAND 1 - Store Manager, Cannabis Operations - Lower Mainland

BC Liquor Distribution Branch; Burnaby; On-site; CAD 65,000 - 95,000; Full time

Job summary

BC Liquor Distribution Branch (LDB) seeks a Store Manager to lead a major retail operation, delivering excellent customer service and education to the public, and to manage costs and revenues through sales targets.

The role includes developing and implementing store operational plans, hiring and developing staff, and ensuring compliance with policies. Overnight travel across the Lower Mainland is required.

Qualifications

• Minimum 3 years leading a team within a customer-facing retail operation
• Experience with customer service and management of assets
• Ability to develop and implement operational plans and budgets and supervise staff

Responsibilities

• Lead a major retail operation and drive sales targets
• Develop operational plans and annual store budgets
• Hire, train and develop staff; schedule assignments and manage labour relations
• Travel overnight within the Lower Mainland as required

Skills

Leadership

Customer service

Retail management

Budgeting

Education

Secondary diploma

Business/retail management education

Job description

About the BCLDB:

The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores.

The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.

The LDB has been assigned to distribute, wholesale, and sell non-medicinal cannabis inclusive of a government owned online channel with a mandate to support government's key priorities of protecting public health and safety, promoting social responsibility, and eliminating the illicit market. Since 2018, the BC Cannabis Stores chain has grown to 39 locations across the province, providing an educational, safe, and socially responsible outlet for the BC public to engage with non-medical cannabis products. We distribute cannabis to all licensed retail locations across BC and work with licensed producers across Canada to provide a wide product assortment that is centrally distributed. Cannabis operations within the BCLDB includes the Distribution, Merchandising, Retail Operations, Supply Chain, and Marketing departments.

About this role:

The Store Manager, under the general supervision of the Regional Manager, is responsible for the management of a major retail operation, providing leadership and direction, controlling costs and maximizing revenue through the achievement of sales targets. Responsibilities include providing excellent customer service and education to the public.

The Manager is responsible for developing and implementing operational plans, developing annual store budgets, controlling employment costs, and analyzing reports. The Manager is expected to contribute to establish and improve the Cannabis Store image through the implementation and maintenance of policies. The Manager is responsible for the hiring, training and development of staff, scheduling assignments, participating as required in all store duties as well as handling labour relations issues for the work unit.

Successful completion of a criminal record check and Selling it Right™ Certificate is required. Work may take place in office, retail, and warehouse locations. Shift work and working evenings and weekends are required. This role requires the ability to travel overnight within the Province of British Columbia.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities in the Lower Mainland may be established, which may include vacancies in cities such as North Vancouver, Burnaby, New Westminster, Delta, Port Coquitlam, Langley.

Position requirements:

Education and Experience:

• Secondary (high) school diploma or equivalent certificate.
• A minimum of three (3) years of recent, related experience* leading a team within a customer-facing retail operation and experience with customer service and the management of assets.

Preference may be given to those candidates with any of the following:

• Degree, diploma, or certificate in business or retail management.
• Experience working in a government or regulatory environment.
• Experience working in a unionized environment.
• Experience working in the cannabis industry.
• Formal course work in cannabis from an accredited post-secondary institution.

*Recent, related experience is defined as occurring within the past five (5) years. Experience may include relief experience.

Candidates that are applying with relief time (i.e., supervisory experience in a relief capacity) must clearly state the number of hours of relief they have at the time of this posting. Relief time will be verified at the past work performance stage of the competition and must meet the minimum experience requirement as stated above for the candidate to be successful in the competition.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What the BC Public Service Offers.

Job Category:

Leadership and Management

Additional Information:

Store Manager, Cannabis Operations - Lower Mainland