Bakery Utility Clerk: Customer Service & Display

Calgary Co-op; Calgary; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Extended health benefits

Paid vacations

5% employee discount

Employee assistance plan

Job summary

Calgary Co-op’s Bakery Utility Clerk role focuses on delivering friendly customer service while maintaining a safe, clean and well-stocked bakery area. The position supports daily operations, from baking off products to icing names on cakes and ensuring accurate displays.

Candidates should have bakery retail experience, product knowledge, and strong English communication to thrive in a collaborative team environment at our Calgary locations.

Qualifications

• Must be fluent in English.
• Bakery retail or related retail experience.
• Bakery product knowledge/experience.

Responsibilities

• Provide customer service and maintain positive customer relations through the proper handling of questions, comments, requests and complaints.
• Perform bakery utility tasks including panning and operation of bake-off ovens, bakery platter preparation, icing names/messages on cakes, facing and stocking displays.
• Handle merchandise to ensure quality and minimize damages and markdowns; provide substitutions and ensure price integrity including price changes.
• Maintain cleanliness and organization of the sales floor and back stock area; dispose of garbage and ensure safety and compliance with policies.
• Adhere to Occupational Health & Safety, Food Safety and Environmental regulations to protect staff and customers.
• Care for, use and maintain equipment; report repairs as needed to supervisors.
• Assist with ordering merchandise and supplies; manage receiving, invoices, returns and storage.
• Assist in organizing and conducting inventory.

Skills

Fluent English

Bakery retail experience

Bakery product knowledge

Education

Grade 9 or equivalent education and experience

Job description

Calgary Co-op’s Bakery Utility Clerk role focuses on delivering friendly customer service while maintaining a safe, clean and well-stocked bakery area. The position supports daily operations, from baking off products to icing names on cakes and ensuring accurate displays.

Candidates should have bakery retail experience, product knowledge, and strong English communication to thrive in a collaborative team environment at our Calgary locations.