Back of House Ecommerce Associate

JD Sports / Livestock / Size?; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

Une entreprise de vente au détail dynamique recherche un Back of House Ecommerce Associate pour rejoindre son équipe au Guildford Centre à Surrey. Vous serez chargé de la gestion des commandes, de la collaboration avec plusieurs équipes pour améliorer l'expérience client, et d'assurer un traitement efficace des retours et des inventaires dans un environnement de travail stimulant.

Qualifications

• Excellent communication écrite et verbale.
• Attitude confiante et calme sous pression.
• Joueur d'équipe capable de demander de l'aide.

Responsibilities

• Collaborer avec d'autres responsables de la livraison pour optimiser les processus.
• Traitement des commandes et expédition des articles dans les 24-48 heures.
• Gestion des stocks et des retours en ligne.

Skills

Communication écrite et verbale

Travail en équipe

Gestion du stress

Job description

Department:Retail Stores
Location: Guilford Town Center, BC
Workplace Type:On-site
Job Type:Part-Time, Permanent

Salary: $17.40 per hour

The Team: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy. The Role: Our Retail team is looking for a Back of House Ecommerce Associate to join our team at JD Sports Guildford Centre! Reporting to the Store Manager, you’ll have the opportunity to support in shaping and delivering a premium experience to our customers. We’ll lean on you to elevate the performance of our in store fulfillment services. You’ll collaborate with the warehouse, product, customer experience, retail and ecommerce teams. Duties/Responsibilities:

• Collaborate with other fulfillment leads to optimizing processes
• Order processing and shipping to make sure the orders are processed within 24-48 hours
• Daily data-entry and reporting
• Collaborate with retail back-of-house team to receive and put away new stock
• Results tracking to increase eCommerce fulfillment performance
• Work with Customer Experience team to update system and communicate order status
• Inventory management and cycle counts
• Coordination and timely processing of online returns

Skills/Knowledge/Experience needed:

• Excellent written and verbal communication skills
• A confident, calm attitude that’ll perform well under pressure.
• A team player who knows when it’s necessary to loop in senior staff and ask for assistance; you’re humble enough to ask for support when you need it.
• 10355 152 St, Surrey, BC V3R 7C3, Canada