Back of House Ecommerce Associate

JD Sports; Delta; On-site; CAD 30,000 - 60,000; Part time

Job summary

JD Sports, un leader mondial dans le sport et la mode, recherche un 'Back of House Ecommerce Associate' pour soutenir l'expérience client dans leur magasin à Tsawwassen Mills. Le rôle implique la gestion des commandes en ligne, l'optimisation des processus logistiques et la collaboration avec les équipes back-end et customer experience. Si vous avez le sens de la communication et savez travailler sous pression, ce poste est fait pour vous.

Qualifications

• Compétences excellentes en communication écrite et verbale.
• Attitude calme sous pression, capable de travailler en équipe.
• Expérience avec des outils comme Slack, Shopify est un atout.

Responsibilities

• Collaborer pour optimiser les processus de traitement des commandes.
• Gérer les entrées de données quotidiennes et les rapports.
• Assurer la gestion des stocks et le traitement des retours.

Skills

Communication écrite

Communication verbale

Travail d'équipe

Tools

Slack

Shopify

Système de gestion d'entrepôt

Job description

Workplace Type: On-site

Job Type: Part-time, Permanent

Salary:$17.40 per hour

Opening: Fall 2024

The Team:

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

The Role:

Our Retail Team is looking for a Back of House Ecommerce Associate to join our Tsawwassen Mills location! Reporting to the Senior Customer Experience Manager, you’ll have the opportunity to support in shaping and delivering a premium experience to our customers. We’ll lean on you to elevate the performance of our in store fulfillment services. You’ll collaborate with the warehouse, product, customer experience, retail and ecommerce teams.

Duties/Responsibilities:

• Collaborate with other fulfillment leads to optimizing processes
• Order processing and shipping to make sure the orders are processed within 24-48 hours
• Daily data-entry and reporting
• Collaborate with retail back-of-house team to receive and put away new stock
• Results tracking to increase eCommerce fulfillment performance
• Work with Customer Experience team to update system and communicate order status
• Inventory management and cycle counts
• Coordination and timely processing of online returns

Skills/Knowledge/Experience needed:

• Excellent written and verbal communication skills
  
• A confident, calm attitude that’ll perform well under pressure.
  
• A team player who knows when it’s necessary to loop in senior staff and ask for assistance; you’re humble enough to ask for support when you need it.
  
• Experience working with slack, Shopify and warehouse management system is bonus