Back of House Ecommerce Associate

JD Sports; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in sports fashion is seeking a Back of House Ecommerce Associate to enhance customer experience at their Guildford Centre location. This role involves optimizing order fulfillment processes, managing inventory, and collaborating with various teams to ensure timely service. Join a dynamic team that values inclusivity and diversity, where your contributions will help shape the future of retail. If you thrive in a fast-paced environment and are passionate about sports and fashion, this opportunity is perfect for you!

Qualifications

• Strong communication skills and ability to work under pressure.
• Team-oriented with a humble approach to seeking help.

Responsibilities

• Collaborate to optimize fulfillment processes and ensure timely order processing.
• Manage inventory and coordinate online returns efficiently.

Skills

Excellent written and verbal communication skills

Ability to perform well under pressure

Team player

Job description

Friday, April 11, 2025

Department: Retail Stores
Location: Guilford Town Center, BC
Workplace Type: On-site
Job Type: Part-Time, Permanent

Salary: $17.40 per hour

The Team: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remains a key part of the JD strategy.

The Role: Our Retail team is looking for a Back of House Ecommerce Associate to join our team at JD Sports Guildford Centre! Reporting to the Store Manager, you’ll have the opportunity to support in shaping and delivering a premium experience to our customers. We’ll lean on you to elevate the performance of our in-store fulfillment services. You’ll collaborate with the warehouse, product, customer experience, retail, and ecommerce teams.

Duties/Responsibilities:

• Collaborate with other fulfillment leads to optimize processes
• Order processing and shipping to ensure the orders are processed within 24-48 hours
• Daily data-entry and reporting
• Collaborate with the retail back-of-house team to receive and put away new stock
• Results tracking to increase eCommerce fulfillment performance
• Work with the Customer Experience team to update the system and communicate order status
• Inventory management and cycle counts
• Coordination and timely processing of online returns

Skills/Knowledge/Experience needed:

• Excellent written and verbal communication skills
• A confident, calm attitude that performs well under pressure
• A team player who knows when it’s necessary to loop in senior staff and ask for assistance; you’re humble enough to ask for support when you need it