B2B Salesforce Administrator

Staples Canada; Richmond Hill; Hybrid; CAD 70,000 - 96,000; Full time

Benefits offered by this job

Associate discount

Health and dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is seeking a Salesforce Administrator to own day-to-day administration, configuration, and performance of the Salesforce platform. You will enable scalable execution by ensuring system stability, data integrity, and efficient workflows while supporting Sales Enablement teams in delivering user training and adoption.

The role requires 3–5+ years of Salesforce Administration experience, ADM 201, and strong knowledge of Salesforce Lightning (Sales Cloud/Service Cloud) with

Qualifications

• 3–5+ years of Salesforce Administration experience, preferably supporting sales orgs and pipeline management.
• Salesforce Administrator Certification, ADM 201, required.
• Strong understanding of Salesforce Lightning, including Sales Cloud and Service Cloud.
• Proficiency with declarative automation tools, with Flows preferred, plus data management and analytics.

Responsibilities

• Administer and configure Salesforce Lightning, including Sales Cloud, Service Cloud, profiles, roles, permissions, layouts, and objects.
• Build and maintain declarative automation such as Flows, approval processes, and validation rules to support business requirements.
• Manage data quality, duplication, governance, and hygiene standards across account, contact, pipeline, and campaign data.
• Provide primary Salesforce user support, including access management, issue troubleshooting, ticket resolution, and system documentation.
• Create reports and dashboards, identify inefficiencies, and support release cycles and roadmap-driven improvements.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Flows

Data quality

Stakeholder comms

Education

Salesforce Admin Certification (ADM 201)

Tools

Salesforce Lightning

Job description

Job Description

Some of what you will do

Own day-to-day administration, configuration, and performance of the Salesforce platform. Enable scalable execution by ensuring system stability, data integrity, and efficient workflows while supporting Sales Enablement teams in delivering user training and adoption.

Specifically, You Will

• Administer and configure Salesforce Lightning, including Sales Cloud, Service Cloud, profiles, roles, permissions, layouts, and objects.
• Build and maintain declarative automation such as Flows, approval processes, and validation rules to support business requirements.
• Manage data quality, duplication, governance, and hygiene standards across account, contact, pipeline, and campaign data.
• Provide primary Salesforce user support, including access management, issue troubleshooting, ticket resolution, and system documentation.
• Create reports and dashboards, identify system inefficiencies, and support release cycles, enhancements, and roadmap-driven improvements.

Some Of What You Need

• Salesforce Administrator Certification, ADM 201, required.
• 3–5+ years of Salesforce Administration experience, preferably supporting sales organizations and pipeline management.
• Strong understanding of Salesforce Lightning, including Sales Cloud and Service Cloud.
• Proficiency with declarative automation tools, with Flows preferred, along with strong data management and analytical skills.
• Strong problem-solving, attention to detail, prioritization, stakeholder communication, and collaboration skills in a fast-paced environment.

Physical Demands/working Conditions

• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…

Make An Impact

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About Us

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.