B2B Facility Solutions Leader — Client Growth & Ops

City Wide Facility Solutions; Burnaby; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Car allowance

Commission

Job summary

City Wide Facility Solutions Vancouver seeks a Facility Solutions Manager for our Burnaby office. This outside, B2B account management role focuses on client retention, expansion, and coordinating a network of contractors to deliver building maintenance services.

You will negotiate contracts, manage site visits, oversee Night Managers, and use our CRM to inspect, bill, and track client activity. Strong English communication and travel to local client locations are essential.

Qualifications

• 2+ years outside B2B account management experience.
• 2+ years in a client retention role with measurable goals.
• Excellent verbal and strong written English communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Valid BC’s Driver’s License and a vehicle.
• Willingness to travel locally daily or nightly.

Responsibilities

• Manage all aspects of assigned client relationships, including retention and expansion.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services.
• Manage all Contractor relationships including hiring, pricing, contracts, and compliance.
• Ensure quality and client satisfaction through inspections and follow-through.
• Supervise Night Managers and ensure service delivery per client strategy.
• Promote sale of supplies and monitor client account activity.
• Use CRM to perform inspections, add charges, and route planning.
• Update and maintain BIS, FSM Summary Sheets, and Exhibit A’s.

Skills

B2B account management

Client retention

Relationship building

Organization

English communication

CRM software

Microsoft Office

Travel locally

Driver's license

Problem solving

Tools

CRM database

Outlook

Job description

City Wide Facility Solutions Vancouver seeks a Facility Solutions Manager for our Burnaby office. This outside, B2B account management role focuses on client retention, expansion, and coordinating a network of contractors to deliver building maintenance services.

You will negotiate contracts, manage site visits, oversee Night Managers, and use our CRM to inspect, bill, and track client activity. Strong English communication and travel to local client locations are essential.