Facility Solutions Manager, full time

City Wide Facility Solutions; Burnaby; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Car allowance

Commission

Job summary

City Wide Facility Solutions Vancouver seeks a Facility Solutions Manager for our Burnaby office. This outside, B2B account management role focuses on client retention, expansion, and coordinating a network of contractors to deliver building maintenance services.

You will negotiate contracts, manage site visits, oversee Night Managers, and use our CRM to inspect, bill, and track client activity. Strong English communication and travel to local client locations are essential.

Qualifications

• 2+ years outside B2B account management experience.
• 2+ years in a client retention role with measurable goals.
• Excellent verbal and strong written English communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Valid BC’s Driver’s License and a vehicle.
• Willingness to travel locally daily or nightly.

Responsibilities

• Manage all aspects of assigned client relationships, including retention and expansion.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services.
• Manage all Contractor relationships including hiring, pricing, contracts, and compliance.
• Ensure quality and client satisfaction through inspections and follow-through.
• Supervise Night Managers and ensure service delivery per client strategy.
• Promote sale of supplies and monitor client account activity.
• Use CRM to perform inspections, add charges, and route planning.
• Update and maintain BIS, FSM Summary Sheets, and Exhibit A’s.

Skills

B2B account management

Client retention

Relationship building

Organization

English communication

CRM software

Microsoft Office

Travel locally

Driver's license

Problem solving

Tools

CRM database

Outlook

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – search and supply parts and materials, determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Strong planning and organizational skills, detail-oriented and multitasking.
• Must have a proactive approach, be innovative, and strive for continuous process improvement.
• Excellent verbal and strong written English communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Proficiency in using a smartphone and laptop.
• Ability to travel on a daily or nightly basis to client locations locally.
• Ability to work within a flexible schedule.
• Valid BC’s Driver’s License and a vehicle.
• The candidate will be able to handle on-call emergencies.
• Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems.

Compensation: $25 per hour + commission

$300 per month car allowance.

More on City Wide

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.