Avp, enterprise digital capabilities

Société Financière Manuvie; Toronto; Hybrid; CAD 130,000 - 241,000; Full time

Benefits offered by this job

Régimes d’épargne retraite

Congés payés et congés personnels

Assurance médicale et bien-être

Job summary

La Société Financière Manuvie recherche un AVP capable de diriger le portefeuille de capacités numériques d'entreprise réutilisables et de piloter son écosystème dans un cadre fédéré à l’échelle mondiale. Le rôle exige une vision produit stratégique et une capacité à influencer des parties prenantes complexes.

Vous concevrez et ferez évoluer des capacités numériques, en alignement avec Digital Storefront et les roadmaps des segments, tout en assurant l’adoption, le déroulement et la valeur

Qualifications

• Baccalauréat en affaires, digital, technologie, marketing ou domaine connexe; MBA préféré.
• 10+ années d'expérience en gestion de produits numériques et leadership en capacités d'entreprise.
• Expérience dans la construction de produits numériques réutilisables dans une organisation fédérée.
• Capacité à influencer des parties prenantes seniors à travers les domaines métier, marketing et technologie.
• Bonne compréhension des API, du cloud, de l'IA et de la personnalisation.

Responsibilities

• Définir la stratégie, la feuille de route et l'évolution du portefeuille de capacités numériques d'entreprise réutilisables.
• Diriger le Common Capability Collective et le leadership fédéré.
• Établir des disciplines solides de gestion de produits sur le portefeuille.
• Stimuler l'adoption et la réutilisation à travers les marchés et segments.
• Collaborer avec Technology Global dans un modèle de leadership two-in-a-box.

Skills

Product management

Stakeholder influence

Leadership

Strategic thinking

AI & automation awareness

Education

Bachelor's degree en affaires/digital/technologie/marketing ou domaine connexe

MBA ou diplôme de Master préféré

Job description

We are seeking a strategic, collaborative and product-minded leader to join our team as Assistant Vice President (AVP), Enterprise Digital Capabilities. This role is a key leader in Manulife's multi-year transformation to modernize and converge our digital ecosystem across Canada, the US, Asia and Global Wealth & Asset Management. At the heart of this role is a simple objective: identify what is common across our digital experiences, build it once as an enterprise capability, and enable markets and segments to reuse and extend it to accelerate their own digital roadmaps. Manulife has established a strong portfolio of reusable enterprise digital capabilities that support our Digital Storefront transformation and broader unification ambitions. The next opportunity is to expand and scale this portfolio to accelerate the unification strategies and roadmaps of our segments and advance One Manulife experiences across the enterprise. The AVP will lead this evolution - working across segments to identify where common capabilities can create the greatest incremental value, bringing together requirements to ensure capabilities are designed for enterprise reuse, defining adoption and rollout strategies, and establishing a federated model where capabilities can be developed globally or contributed by segments and scaled for broader enterprise benefit. The AVP will own the strategy and evolution of this portfolio - identifying new opportunities for reuse, prioritizing investment, establishing strong product management disciplines, driving adoption, optimizing existing capabilities and ensuring that each enterprise investment continues to deliver measurable value. A critical part of the role is leading the Common Capability Collective, bringing together digital and product leaders from across the enterprise to identify common needs, align roadmaps, determine where enterprise investment can eliminate duplication and accelerate delivery, and create a shared view of capability priorities. This is an enablement role, not ownership of individual market or segment experiences. The AVP will partner closely with Digital Storefront and segment digital leaders to understand their roadmaps and determine how enterprise capabilities can help them deliver faster, with greater quality, consistency and efficiency. The AVP will operate in a two-in-a-box partnership with a complementary Global Technology leader, jointly shaping the business and technology evolution of enterprise digital capabilities. Together, they will ensure capabilities are scalable, secure, reusable, well-integrated and designed for long-term enterprise value.

Position Responsibilities

Enterprise Capability Strategy & Portfolio

• Own the strategy, roadmap and ongoing evolution of Manulife's portfolio of reusable enterprise digital capabilities.
• Establish a clear view of the capabilities required to support digital convergence across markets, segments and channels.
• Continuously identify common business and customer needs that can be solved once and reused across the enterprise.
• Assess existing segment capabilities for opportunities to scale them globally rather than rebuilding equivalent solutions.
• Prioritize enterprise investment based on customer value, segment demand, reuse potential, strategic alignment and economic benefit.
• Maintain a multi-year capability roadmap aligned to Digital Storefront, segment roadmaps and Manulife's broader digital strategy.
• Ensure the portfolio remains focused and sustainable by rationalizing overlapping capabilities, technology and licenses where appropriate.

Common Capability Collective & Federated Leadership

• Lead the Common Capability Collective, bringing together Digital Storefront and product leaders from across the enterprise to jointly shape capability priorities and investment.
• Create transparency across segment roadmaps to identify shared needs, opportunities for reuse and potential duplication before investment occurs.
• Establish a federated model that enables capabilities to originate within segments where appropriate and subsequently evolve into reusable enterprise capabilities.
• Build alignment around enterprise standards and shared capabilities while preserving segment accountability for their own customer experiences and business outcomes.
• Create clear decision rights, funding principles, ownership models and governance for the creation and evolution of common capabilities.

Product Management & Capability Evolution

• Establish strong product management disciplines across the enterprise capability portfolio, including product vision, roadmaps, adoption, performance measurement and lifecycle management.
• Ensure every capability has clear customer and business outcomes, ownership, success measures and an evolution roadmap.
• Use segment feedback, performance data and emerging customer needs to continuously improve capabilities.
• Drive adoption and reuse across markets and segments, ensuring enterprise investments translate into meaningful acceleration of local roadmaps.
• Ensure capabilities are designed for extensibility so segments can meet differentiated market needs without unnecessarily duplicating core functionality.
• Manage capabilities through their full lifecycle, including investment, enhancement, optimization, consolidation and retirement.

AI Enablement & Optimization

• Establish an AI-by-default approach to the development and evolution of enterprise digital capabilities.
• Identify opportunities to embed AI directly into capabilities to improve customer experiences, decisioning, personalization and digital effectiveness.
• Apply AI and automation across the capability lifecycle to accelerate development, testing, implementation, operations and ongoing optimization.
• Partner with Technology and enterprise AI teams to identify emerging AI capabilities that can be productized and reused across the organization.
• Continuously evaluate opportunities to reduce manual effort, improve quality and accelerate time to market through AI-enabled capabilities and ways of working.

Enterprise Integration & Technology Partnership

• Co-lead the enterprise capability portfolio in close partnership with Global Technology through a two-in-a-box leadership model.
• Define business requirements and product priorities while partnering with Technology on architecture, engineering, security, scalability and technical lifecycle management.
• Ensure enterprise capabilities are designed to integrate effectively across Manulife's digital ecosystem and can be consumed by multiple platforms, markets and channels.
• Promote API-enabled, modular and reusable approaches that reduce point-to-point solutions and technology duplication.
• Ensure platform and technology decisions support long-term reuse, interoperability and enterprise scale.

Business Value & Benefits Realization

• Establish a clear value proposition and business case for enterprise digital capabilities and the overall portfolio.
• Quantify and track the value generated through reuse, including delivery acceleration, avoided duplicate investment, license consolidation, operational efficiency, improved customer experience and reduced ongoing support costs.
• Demonstrate how building once and reusing at scale compounds speed, quality and efficiency with every additional implementation.
• Partner with Global Marketing Strategy, FP&A, Technology and segment teams to track expected and realized benefits.
• Use adoption, utilization, performance and financial data to inform ongoing investment and portfolio decisions.

Adoption & Enterprise Enablement

• Partner with segment digital leaders to understand upcoming priorities and proactively identify enterprise capabilities that can accelerate their roadmaps.
• Establish clear onboarding, documentation, implementation patterns and support models that make enterprise capabilities easy for teams to adopt.
• Build awareness and understanding of available capabilities across the organization to increase reuse and prevent unnecessary reinvention.
• Create feedback loops with consuming teams so capabilities continue to evolve based on real implementation and customer needs.
• Champion a culture of reuse and enterprise thinking while recognizing the differentiated needs of individual markets and businesses.

Required Qualifications

• Bachelor's degree in Business, Digital, Technology, Marketing or a related discipline; MBA or master's degree preferred.
• 10+ years of experience in digital product management, digital transformation, enterprise capabilities, platforms or related leadership roles.
• Demonstrated experience building and scaling reusable digital products, platforms or capabilities across a complex, federated organization.
• Strong understanding of modern digital ecosystems, including APIs, cloud platforms, identity, personalization, search, content, data, analytics, experimentation and customer experience technologies.
• Experience establishing product management disciplines and managing a portfolio of digital products or capabilities through their lifecycle.
• Demonstrated ability to identify opportunities for reuse, simplify complex technology landscapes and translate enterprise investment into measurable business value.
• Strong understanding of AI and automation and their application to digital products, customer experiences and delivery.
• Proven ability to influence and align senior stakeholders across business, marketing, product and technology organizations without relying solely on direct authority.
• Experience operating successfully in a global, federated environment with competing priorities and varying levels of digital maturity.
• Strong strategic, commercial and analytical skills, with the ability to connect technology and capability decisions to customer outcomes, delivery acceleration and financial value.
• Exceptional communication and leadership skills with the ability to translate complex digital concepts into clear business outcomes.

What Success Looks Like

Success in this role means Manulife increasingly builds once and benefits many times. Segments are able to deliver their digital roadmaps faster because proven enterprise capabilities are readily available rather than repeatedly designed, procured and built. Capabilities originating in one part of Manulife can be scaled for the benefit of others. Duplicate technology and investment decline. Adoption and reuse increase. AI and automation continuously improve how capabilities are built, operated and consumed. Over time, Manulife develops a growing portfolio of reusable digital capabilities that compounds the value of each investment - accelerating delivery, improving quality and customer experience, reducing duplication and creating sustainable enterprise-scale benefits.

When you join our team:

• As part of our global team, we’ll support you in shaping the future you want to see.
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

#LI-Hybrid

Le poste annoncé correspond à une vacance existante.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à [e-mail].

Région de référence du salaire

Toronto, Ontario

Modalités de travail

Hybride

L’échelle salariale devrait se situer entre

$129,800.00 CAD - $241,200.00 CAD

Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter [e-mail] pour connaître la fourchette salariale applicable à votre région.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et à leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que les ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à [e-mail] pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.

Nous utilisons des technologies de données et d’analytique, telles que l’intelligence artificielle (IA), ainsi que des outils de traitement automatisé pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande.