Kitchen Manager – VIP lounge YUL (Open-end mandat)

Swissport International AG; Dorval; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Group benefits

Free parking

Job summary

Swissport in Dorval is seeking a Lounge Agent to support check-in, oversee the buffet, replenish food, and respond to guest requests in a lively airport lounge setting.

You will work as part of a team, maintain high sanitation standards, manage inventories, and help ensure a seamless guest experience for travelers, while communicating effectively in French and English.

Qualifications

• Culinary School (DEP), High School diploma, or GED equivalent.
• Passionate about customer service and must have relevant work experience
• Experience in airport/airline industry is an asset
• Leadership and people management skills
• Strong problem solving and decision making abilities
• Excellent communication in French and English

Responsibilities

• Prepare food according to menu and portions; maintain quality and presentation.
• Control daily food portions to prevent waste.
• Maintain inventory and record deliveries; FIFO compliance.
• Ensure hygiene and safety standards are followed.
• Assist guests with requests and provide a welcoming experience.

Skills

French & English communication

Leadership & people management

Planning & organizing

Problem solving

Teamwork & collaboration

Flexible to shifts

Education

Culinary School (DEP) / High School diploma or GED

Tools

Office (Word, Excel, PowerPoint)

Job description

Job Summary

If you have passion for hospitality, enjoy meeting new people and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you!

Swissport operates 50+ airport lounges across the world under the brand name of “Aspire Lounges”.
Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi and above all a fantastic experience before their flight, no matter the reason for the journey.

The Lounge Agent will take care of the operations on a rotation basis related to the check-in process at the lounge, overseeing the buffet, replenishing the buffet, servicing guest requests as well as having tasks of cleaning up tables after client use.

Key Areas of Duties and Responsibility:

• Prepare food according to the menu and portion standards, ensure food quality is maintained, food presentation is always as per set standards and consistent and transfer food/beverage from/to different locations/lounges.
• To control daily food portions according to company standards to prevent & reduce waste.
• Maintain inventory stocking and records of food and supplies. Upload and store deliveries.
• Strictly follows FIFO - Frist In, First Out order.
• To maintain sanitary conditions and orderly kitchen. Always keep areas clean and dry.
• To maintain good hygiene when preparing foods and ensure that kitchen and storage areas are always cleaned and well maintained and follow food safety guidelines.
• To monitor Knife Count: All sharp objects and knives are to be counted and recorded on the knife record.
• To ensure that proper cleaning procedures are adhered to, and personal protective equipment (PPE) is always worn during the shift. Employees are expected to follow all health and safety regulations, enforced, and updated by the company.
• To work as a team and assist other colleagues with different responsibilities
• To take initiative and work with minimal supervision.
• To undertake other jobs assigned by superior from time to time, such as cover duties for colleagues during their break time.

Qualifications and Competencies:

• Culinary School (DEP), High School diploma, or GED equivalent.
• Passionate about customer service and must have relevant work experience
• Experience in the airport/airline industry is an asset
• Leadership and people management skills
• A proven ability to problem solving and decision-making experience
• Planning and organizing skills
• Excellent communication skills (written and verbal) in French and English
• Commitment to continuous improvement
• Computer literate (Office Word, Excel, PowerPoint)
• Flexible to work on various shifts (days, evenings, nights, weekends, and holidays)

What we offer

• Competitive salary
• Annual bonus
• Group benefits (Insurance, RRSP’s, etc.)
• Free parking

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

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