Duty Manager – VIP lounge YUL

Swissport; Dorval; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay rate

Extended health, dental, and vision

Employee parking

Opportunities for advancement

Job summary

Swissport, a global leader in aviation services, seeks a Duty Manager to oversee the Executive Lounge operations at our airport lounge. Reporting to the Lounge Manager, you will supervise Lounge Agents, assign duties, and monitor budgets and KPIs to ensure audits achieve perfect scores.

You will coach staff, maintain performance records, and guarantee a high standard of guest service aligned with Swissport values and operational standards.

Qualifications

• High School diploma or equivalent.
• 3 years' experience as a maître d'hôtel or restaurant manager.
• Excellent communication in French and English.
• Frequent interaction with international customers.
• Flexible to work on days, evenings, nights, weekends and holidays.

Responsibilities

• Supervises the Lounge Agents.
• Assign duties and direct staff.
• Prepare and send daily reports to relevant parties.
• Manage operations within budgets and KPIs.
• Coach and train staff; maintain performance records.
• Ensure compliance with Transport Canada, airline customers, and company rules.
• Provide prompt, high-standard guest service and resolve issues.
• Enforce health & safety policies.
• Foster good work relations.

Skills

Bilingual French/English

Customer service mindset

Problem solving

Planning & organizing

Education

High School diploma or equivalent

3 years' experience as a maître d'hôtel or restaurant manager

Tools

Office Suite (Word, Excel, PowerPoint)

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

If you have a passion for hospitality, enjoy meeting new people, and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you! Swissport operates 50+ airport lounges worldwide under the “Aspire Lounges” brand name.

Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi, and a fantastic experience before their flight, no matter the reason for the journey.

Job Summary

Reporting to the Lounge Manager, the DM is responsible for overseeing the operation of the Executive Lounge.

Your activities

• Supervises the Lounge Agents
• Assign duties, direct staff
• Ensure that the daily report is properly completed and sent to all the relevant parties
• Ensure that all operations are run in line with budgets and financial KPIs and that the lounge complies with all audits and has perfect scores
• Coach and train staff members, maintain performance management records while working following applicable collective bargaining agreement
• Ensure compliance with Transport Canada, airline customers, and Company rules and regulations, Liaison with airline customers and airport authorities
• Always ensure a prompt and high standard of guest service to the travelers and respond to customer issues with corrective and preventive action
• Enforce and monitor the Company's Health & Safety policies and procedures
• Promote employees’ assiduity and maintain good work relations

Your profile

• High School diploma or equivalent
• 3 years' experience as a maître d'hôtel or restaurant manager
• Passionate about customer service with a positive attitude and self-motivated
• A proven leader with the ability for problem-solving and people management skills
• High sense of responsibility and attention to detail. Planning and organizing skills
• Excellent communication skills in written and spoken French and English
• Frequent interaction with international customer
• Commitment to continuous improvement
• Computer literate (Office Word, Excel, PowerPoint)
• Flexible to work on various shifts (days, evenings, nights, weekends, and holidays)

What we offer

• Competitive pay rate, extended health, dental, and vision package.
• 4% of vacation pay is included in your monthly payroll
• Comprehensive paid training
• Free airport parking is provided
• Possibility of advancement – we encourage internal career development

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!