Aviation & Guest Services Administrator

Broadstreet Properties Ltd; Campbell River; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in property management is seeking an Aviation & Guest Services Administrator for their Campbell River location. This full-time role involves client care, logistics coordination, and operational support for aviation services. Ideal candidates will have strong customer service skills and experience in the aviation or travel industry. Join a vibrant team dedicated to employee wellbeing and a respectful workplace.

Qualifications

• Minimum 3 years of customer/guest services experience.
• Experience in the aviation or travel industry.

Responsibilities

• Handle private travel requests and logistics coordination.
• Provide day-to-day operations support to the flight department.
• Manage all bookings for passengers and provide guest services.

Skills

Customer Service

Communication

Organizational Skills

Analytical Thinking

Tools

Microsoft Office

Excel

Job description

We offer a fast-paced, corporate work environment that is friendly, vibrant, positive, professional, and service-driven. The organizational culture is characterized by energy, respect, collaboration, and a strong sense of team and community.

Located in one of Canada’s most beautiful areas, the Aviation & Guest Services Administrator role is based in Campbell River on Vancouver Island and is a full-time permanent position.

Responsibilities

1. Client care, handling all private travel requests, planning, and logistics coordination for ownership, their family, corporate staff & executive, and guests.
2. Provide day-to-day operations support to the flight department, including:
   1. Receive and process flight requests, quotes, approvals, and data entry in the scheduling platform for fixed wing and rotary aircraft.
   2. Manage all bookings for passengers, including flights, hotels, car rentals, connected commercial travel, and additional reservations (golf, tours, dinner, etc.).
   3. Provide departure and arrival services, passenger and baggage handling, communications, and general assistance. Ensure completion of guest verifications including documents, waivers, safety videos, special attention briefings, and other duties.
   4. Receive and process all crew and staff travel.
   5. Coordinate lounge and inflight catering for flights.
   6. Assist with helicopter operations and provide guest services.
   7. Manage inflight and lounge catering for flights.
   8. Carry out required flight following support for fixed wing and rotary trips.
   9. Provide ‘front of house’ services for visiting guests and vendors.
   10. Facilitate guest special requests such as printing photos and framing, party decorations, cards, meat shipping, etc.
3. Assist FDM with general payments required for aviation services.
4. Perform flight following for fixed wing and rotary trips.
5. Attend and participate in all safety events, meetings, and training.
6. Provide accurate and timely reports and data, including:
   1. Reporting safety hazards or incidents/non-compliance into the SMS.
   2. Certifying expense reports, reconciling credit cards, and approvals.
7. Maintain knowledge of Transport Canada Civil Aviation Regulations.
8. Maintain guest area cleanliness and stock supplies.
9. Assist the FDM with administrative and support tasks. Perform other duties as assigned.

Requirements

1. Valid Unrestricted Driver’s Licence.
2. Valid Unrestricted Canadian Passport.
3. Ability to push/pull/carry up to 50 lbs. unassisted.
4. Climb stairs.
5. Ability to pass background, security, and criminal record checks.
6. Minimum 3 years of customer/guest services experience.
7. Experience in the aviation or travel industry.
8. Organized, self-motivated, flexible, and detail-oriented.
9. Strong computer skills, including Microsoft Office & Excel.
10. Experience working with high-net-worth individuals.
11. Well-presented, professional with excellent communication skills.
12. Sound analytical thinking, planning, prioritization, and execution skills.

Why Broadstreet?

Broadstreet Properties Ltd. is a family-owned and operated property management company, partnered with Seymour Pacific Developments, managing multi-family residential communities. We are a growing organization committed to employee wellbeing, health, and safety, and fostering a respectful, inclusive workplace.

Broadstreet Practices equal opportunity hiring and onboarding processes to ensure access and participation for everyone. We are dedicated to creating a safe, dignified, and welcoming environment for all employees, regardless of race, color, religion, sexual orientation, gender identity, or other protected status. We also strive to include people with disabilities by removing barriers and meeting accessibility needs.