Aviation Customer & Programs Director

Standard Aero, Inc.; Winnipeg; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

StandardAero in Winnipeg, MB, is seeking a Director of Customer Service & Programs to lead the Industrial Engine MRO programs for the Winnipeg Energy Business. You will align strategic, operational and financial objectives with cross-functional teams and OEM partners.

This role focuses on managing customer relationships, program performance, budgeting, continuous improvement, and S&OP processes to drive margins and growth across energy products.

Qualifications

• University degree in business administration, commerce, engineering; or equivalent.
• 8+ years of experience in customer service/account management in an aerospace environment, or equivalent Leadership experience.
• Strong leadership, communication, and program management skills.

Responsibilities

• Participate as a member of the appropriate management team, contributing to strategic planning, budgets, business goals, and organizational outcomes for the Energy business.
• Lead customer and OEM relationships across assigned Energy programs, ensuring customer requirements, expectations, and performance objectives are understood and communicated.
• Provide leadership and oversight for customer service, program management, and cross-functional initiatives, removing obstacles and driving improvements in efficiency, quality, customer satisfaction, and profitability.
• Manage assigned budgets and contribute to business plans, sales forecasts, quotes, projections, business development proposals, and strategic growth initiatives.
• Lead continuous improvement initiatives across customer programs, identifying opportunities to improve processes, performance, margins, and overall operational effectiveness.
• Oversee OEM relationships and requirements across Energy products, including license agreements, renewals, offload agreements, KPI performance, communications, and escalations.
• Lead S&OP processes and program reviews for key Energy products and customer accounts, ensuring performance gaps, customer concerns, and cross-functional actions are clearly identified and resolved.
• Monitor customer needs, satisfaction, program performance, and profitability, including target margins and estimate-to-invoice variance (EIVA), and develop recommendations to address risks and opportunities.
• Oversee Energy sales operations, including rental assets, warranty administration, special policies, opportunity capture, lost-sales analysis, and strategies to support market growth and business objectives.
• Lead and develop the team through hiring, training, career development, performance management, compensation, employee relations, and health and safety, while supporting sales strategies and Level I-III CTA pricing and presentations as applicable.

Skills

Leadership

Strategic planning

Data analysis

Communication

Budgeting

OEM relationships

Education

Bachelor’s degree

Job description

StandardAero in Winnipeg, MB, is seeking a Director of Customer Service & Programs to lead the Industrial Engine MRO programs for the Winnipeg Energy Business. You will align strategic, operational and financial objectives with cross-functional teams and OEM partners.

This role focuses on managing customer relationships, program performance, budgeting, continuous improvement, and S&OP processes to drive margins and growth across energy products.