Audio Visual Technician

Russell Tobin; Toronto; On-site; CAD 70,000 - 73,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee discounts

Job summary

Russell Tobin's client in Toronto seeks an experienced AV Support Technician to own conference room AV, perform proactive health checks, and troubleshoot ICT systems for meetings and events.

You'll support Logitech Rally, Neat Bar Pro, Google Meet, and scheduling displays, install new rooms, maintain inventory, and assist with live events alongside the events team. This is a contract onsite role in Toronto.

Qualifications

• 3–5+ years in IT and AV support with conference room tech focus.
• Hands-on experience with Logitech Rally products and Neat Bar Pro.
• Experience configuring Logitech scheduling displays and Google Meet hardware.
• Strong troubleshooting and customer-service mindset for live meetings.
• Ability to lift up to 50 pounds and work onsite in Toronto.

Responsibilities

• Perform daily AV sweeps and proactively resolve issues before meetings.
• Support conference room AV systems onsite and remote; manage room kits, displays, and audio/video gear.
• Troubleshoot Google Meet hardware and room control systems; support Logitech Rally family.
• Install and configure new conference rooms; route cabling and provisioning hardware.
• Provide event support for internal meetings and company events as needed.
• Train staff on proper use of AV equipment and maintain knowledge base articles.

Skills

AV support

Logitech Rally

Neat Bar Pro

Google Meet hardware

Room scheduling displays

Windows desktop support

Ticketing systems

Conference room setup

End-user support

Networking basics

Education

Bachelor's degree or equivalent

Tools

Logitech Rally

Neat Bar Pro

Logitech room scheduling displays

Google Meet hardware software

Job description

Russell Tobin's client, an American ground passenger transportation company, is hiring an AV Support Technician in Toronto, ON

Employment Type: Contract/Onsite

Location: Toronto, ON M5H 4A6

Duration: 12+ months with possible extension or conversion

Pay range: CAD $51/hr - $53/hr

Schedule: Mon – Fri

Position Summary:

We are seeking an experienced AV Support Technician to join our Workplace Technology team. In this role, you will be the frontline expert for conference room audiovisual (AV) technology, ensuring meeting spaces operate seamlessly in a fast-paced, high-growth environment. You will perform proactive AV health checks, troubleshoot conference room technology, support employees during meetings, and build new conference rooms from the ground up. You will also provide occasional support for internal company events alongside the events team.

The ideal candidate is collaborative, detail-oriented, curious, and passionate about AV and IT technologies. They enjoy solving technical challenges while delivering an outstanding end-user experience.

Key Responsibilities

Conference Room AV Support

• Perform daily AV sweeps of conference rooms to proactively identify and resolve issues before meetings begin.
• Support employees using conference room AV systems, both onsite and remote, including Google Meet, projectors, displays, and audio/video conferencing equipment.
• Troubleshoot and resolve issues with Google Meet hardware and software, including room kits, cameras, and in-room controllers.
• Support and maintain Logitech Rally products, including cameras, speakers, microphones, Rally Bar, and Rally Bar Mini.
• Support and troubleshoot Neat Bar Pro systems, including connectivity, firmware, and audio/video performance.
• Configure, monitor, and troubleshoot Logitech room scheduling displays to ensure accurate room availability and booking status.
• Escalate complex issues appropriately while continuously improving the end-user experience.
• Train employees on the proper use of conference room AV equipment.
• Respond to IT Help Desk support requests through ticketing systems and provide in-person assistance as needed.
• Manage AV and IT hardware inventory, including spare equipment, consumables, and asset tracking.

Conference Room Installation & Troubleshooting

• Install and configure new conference rooms, including mounting displays and cameras, running and terminating cabling, and provisioning room hardware.
• Configure, calibrate, and maintain conference room audio systems, including DSPs, mixers, microphones, and speakers.
• Diagnose and resolve hardware, software, networking, and scheduling issues affecting conference room functionality.
• Document room configurations, equipment inventories, and signal flow diagrams.Assist with cabling, rack builds, and low-voltage wiring for new or renovated conference rooms.

Event Support

• Assist with AV setup, breakdown, and onsite support for internal meetings and company events.
• Provide backup support for live events such as town halls, webinars, and company-wide meetings under the direction of the events team.
• Event production leadership is not required; responsibilities are limited to supporting the event team.
• Create and maintain knowledge base articles, runbooks, and standard operating procedures for conference room AV systems.
• Monitor AV system health using remote management tools and perform firmware and software updates.
• Coordinate with external vendors for AV equipment procurement, repairs, installations, and preventative maintenance.
• Stay current with emerging AV and unified communications technologies and recommend system improvements.

Required Qualifications

• 3–5+ years of experience in IT and AV support, with a strong focus on conference room technology.
• Hands-on experience supporting Logitech Rally products (cameras, microphones, speakers, Rally Bar, Rally Bar Mini).
• Experience supporting Neat Bar Pro or similar all-in-one video conferencing systems.
• Experience configuring and troubleshooting Logitech room scheduling displays.
• Strong experience troubleshooting Google Meet hardware and software in conference room environments.
• Demonstrated experience installing and configuring conference rooms, including mounting equipment, cabling, testing, and deployment.
• Excellent customer service skills with a positive, service-oriented attitude.
• Strong troubleshooting, critical thinking, and problem-solving abilities in live meeting environments.
• Ability to lift and move equipment weighing up to 50 pounds.
• Basic to intermediate networking knowledge, including switches, Wi‑Fi, servers, and AV‑over‑IP concepts.
• Experience supporting Windows laptops and desktop environments.
• Experience working with enterprise ticketing systems.
• Familiarity with AV signal types and connectors such as HDMI, SDI, Dante, USB‑C, and AV‑over‑IP.
• Strong written and verbal communication skills with the ability to support users of varying technical skill levels.
• Previous experience assisting with live event support is a plus but not required.

Preferred Qualifications

• AVIXA CTS (Certified Technology Specialist) certification or actively pursuing certification.
• Experience with additional conferencing platforms such as Poly, Yealink, Crestron, or similar technologies.
• Experience with control systems such as Crestron, Extron, or Q‑SYS.
• Experience with audio DSP platforms including Q‑SYS, Biamp, or Extron.
• Ability to read and interpret AV signal flow diagrams and technical schematics.
• Bachelor's degree in a related field or an equivalent combination of education, training, and hands‑on experience.

Benefits that Russell Tobin offers:

Russell Tobin and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.