Automotive Technical Delegate / Flying Doctor Talentpool

MSX International; Kelowna; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Company Laptop

Company Car

Career progression opportunities

Job summary

MSX International is seeking an experienced automotive diagnostic specialist to support dealerships and repairers across Canada. You will diagnose complex electrical and drivability faults, using OEM tools such as wiTECH and DiagBOX, reading wiring diagrams, and providing hands-on coaching to technicians.

The role is field-based, with potential for cross-site support and global opportunities. Strong experience in automotive diagnostics, technical support, or workshop/field service is required,

Qualifications

• Experience in automotive diagnostics, technical support, workshop or field service.
• Ability to fix complex electrical/electronic faults.
• Hands-on use of OEM diagnostic tools.
• Reading wiring diagrams and technical documentation.
• Experience working with workshops, engineering, or technical teams.
• Ability to support and guide technicians.
• Preferred: field-based or multi-site support; multi-brand OEM background.
• Technical knowledge: modern vehicle systems (powertrain, ADAS, body electronics).
• Networks: CAN / LIN / FlexRay.
• Diagnostic methods: root cause analysis, guided diagnostics, flashing.
• Language: French (min C level); Dutch (min C level); English proficiency.

Responsibilities

• Support dealerships and repairers on-site and remotely.
• Diagnose and resolve complex electrical, electronic, and drivability faults.
• Use OEM tools for diagnostics, flashing, and parameterization.
• Identify root causes using wiring diagrams and technical documentation.
• Support both individual cases and wider technical issues across fleets.
• Create clear technical reports and case updates.
• Coach technicians and provide hands-on guidance.
• Feed recurring issues into continuous improvement.

Skills

Automotive diagnostics

Technical support

Field service

Electrical faults

Wiring diagrams

Tools

wiTECH

DiagBOX

Job description

Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

Job Description

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

Whatyou’lldo

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands‑on guidance
• Feed recurring issues into continuous improvement

Strong experience in automotive diagnostics / technical support / workshop or field service

Proven ability to fix complex electrical/electronic faults

Hands‑on use of OEM diagnostic tools

Confidence reading wiring diagrams and technical documentation

Experience working with workshops, engineering, or technical teams

Ability to support and guide technicians

Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge Modern vehicle systems: powertrain, ADAS, body electronics

Networks: CAN / LIN / FlexRay

Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language French min. C level + Dutch min. C level

Working proficiency in English required (written and spoken)

Additional Information

• Working pattern and location: Full time (Monday – Friday) 40 hours Field based
• What we can offer you: Competitive Salary Company Laptop Company Car Potential to progress within the company, with global opportunities updated regularly.

MSX International | Automotive & Mobility Business Solutions

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.