Automotive Service Manager/ Store manager

Midas; Edmonton; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in automotive services is seeking a dedicated Automotive Service Manager. In this pivotal role, you will oversee the service department, ensuring exceptional customer experiences and efficient operations. Your leadership will guide a team of technicians while fostering a culture of excellence and continuous improvement. This position offers the opportunity to develop your career in a supportive environment that values training and internal promotion. If you have a passion for automotive service and a commitment to customer satisfaction, this is the perfect opportunity for you.

Benefits

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Qualifications

• 2+ years of experience as a store or service manager.
• Strong customer service and leadership skills.

Responsibilities

• Manage and direct automotive service technicians.
• Deliver exceptional customer service and oversee vehicle inspections.
• Lead and train team while maintaining shop organization.

Skills

Customer Service

Leadership

Communication

Team Building

General Automotive Knowledge

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive service manager, you will manage and direct all automotive service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, imported cars, and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team-building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license