Automotive Service Manager

Firestone Complete Autocare; South Porcupine; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Auto Service Manager to lead a skilled team of technicians. In this role, you will leverage your automotive repair expertise and outstanding interpersonal skills to enhance customer relationships and ensure top-notch service delivery. You'll be responsible for managing service operations, training staff, and maintaining compliance with quality standards. This position offers a unique opportunity to grow within a supportive environment that values professional development and community involvement. If you're passionate about the automotive industry and eager to make a positive impact, this is the perfect opportunity for you.

Benefits

Health benefits starting day one

Paid vacation and holidays

On-the-job training

Tuition reimbursement program

401(k) match

Vision and Dental Coverage

On demand pay program

Qualifications

• 4 years of auto service technical experience required.
• Experience as a service manager or service writer is essential.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Oversee hiring and training of an effective auto service team.
• Develop customer satisfaction and retention.

Skills

Problem solving

Customer communication skills

Leadership

Inventory management

Scheduling

Education

High School Diploma or equivalent

Tools

ASE certifications

Job description

Position Summary:
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Responsibilities:

1. Assign and schedule work duties to auto service staff according to individual skill level.
2. Serving all automotive service needs of customers.
3. Oversee the hiring and training of an effective auto service team.
4. Ensuring high teammate retention.
5. Maintain compliance with quality standards.
6. Developing customer satisfaction and retention.

Minimum Qualifications:

1. High School Diploma or equivalent.
2. 4 years of auto service technical experience.
3. 1 year of service manager or service writer experience.
4. Problem solving - customer complaints.
5. Aptitude to manage inventory, scheduling, equipment maintenance, etc.
6. Capacity to lead and coach others.
7. Teammate and customer/communication skills.
8. Ability to recruit and select technicians and general service teammates successfully according to store requirements.
9. Willingness to continue education and remain current in automotive repair issues.
10. Must have completed all the current and required Firestone Complete Auto Care store education courses & modules required for this position.
11. Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Our Crew Knows Benefits:
Health benefits that start on day one of employment, for all of our full-time teammates:

1. Paid vacation and holidays.
2. On-the-job training and company-funded ASE certifications.
3. Tuition reimbursement program.
4. 401(k) match.
5. Vision and Dental Coverage.
6. On demand pay (daily pay) program available.

Our Values Give Back To You:

1. Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
2. Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
3. Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility:
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.