Automotive Claims Support

Guidance Groove; Montreal; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading company is seeking a Claims Adjuster to provide support to agents and customers. The role involves adjudicating claims, managing customer interactions, and ensuring proper procedures are followed. Candidates should have a high school diploma and relevant experience in the Automotive Service Industry, coupled with strong automotive technical expertise.

Benefits

Medical, Prescription, Dental, and Vision Insurance

Registered Retirement Savings Plan

Long-Term Disability Insurance

Life Insurance

Pet Insurance

Paid Holidays and Paid Time Off

Employee Referral Program

Employee Assistance Program

Wellness Programs

Paid Community Service Opportunities

Tuition Reimbursement Program

Ongoing Training & Personal Development

Qualifications

• 3 years of experience in Automotive Service Industry.
• Strong Automotive Technical and Mechanical knowledge.
• Ability to pass background checks.

Responsibilities

• Handles claims-related calls and performs within defined metrics.
• Manages car inspections for high-value claims.
• Notifies Supervisor of suspected fraudulent claims.

Skills

Automotive

Customer Service

Claims Adjudication

Fraud Detection

Automotive Diagnostics

Mechanical Expertise

Education

High School Diploma or equivalent

Job description

Salary Range : $55,000.00 – $65,000.00

Job Overview

This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizes available resources, and meets schedule expectations, informing management of any changes.

Job Responsibilities

• Handles claims related calls per work schedule performing within defined metrics
• Manages the car inspection when the claim is over a certain amount or fraud
• Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Notify Supervisor of any claims in which possible fraud is suspected
• Participates in all training as required to perform the duties of the role

Job Requirements

• High School Diploma or equivalent
• 3 years of experience within Automotive Service Industry (Technician / Mechanic, Service Advisors, Parts Advisor)
• Must possess strong Automotive Technical and Mechanical knowledge
• Must be able to successfully pass a background check

Company Benefits

• Auxiliary Medical, Prescription, Dental, and Vision Insurance
• Registered Retirement Savings Plan
• Long-Term Disability Insurance
• Life Insurance
• Pet Insurance
• Paid Holidays and Paid Time Off
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement Program
• Ongoing Training & Personal Development

Skills

automotive, auto claims, customer service, warranty assessment, automotive technical knowledge, mechanical expertise, claims adjudication, fraud detection, automotive diagnostics, insurance

Seniority level

Associate

Employment type

Full-time

Job function

Management and Manufacturing

IT Services and IT Consulting

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