Automotive Claims Support

Guidance Groove; Montreal; On-site; USD 55,000 - 65,000; Full time

Job summary

An established industry player is seeking an Automotive Claims Support specialist to provide exceptional service to clients and customers. This role involves adjudicating claims, resolving customer issues, and ensuring compliance with contract terms. The ideal candidate will have a strong background in the automotive service industry, excellent customer service skills, and a keen eye for detail to detect potential fraud. Join a dynamic team that values ongoing training and personal development while offering a comprehensive benefits package, including medical, dental, and retirement plans. This is an exciting opportunity to make a significant impact in a supportive work environment.

Benefits

Auxiliary Medical Insurance

Prescription Insurance

Dental Insurance

Vision Insurance

Registered Retirement Savings Plan

Long-Term Disability Insurance

Life Insurance

Pet Insurance

Paid Holidays and Paid Time Off

Tuition Reimbursement Program

Qualifications

• 3 years of experience in the Automotive Service Industry required.
• Strong automotive technical and mechanical knowledge is essential.

Responsibilities

• Handles claims calls and manages car inspections as needed.
• Follows claims procedures and participates in required training.

Skills

Automotive Technical Knowledge

Claims Adjudication

Customer Service

Fraud Detection

Mechanical Expertise

Automotive Diagnostics

Warranty Assessment

Auto Claims

Education

High School Diploma or equivalent

Job description

Job Title: Automotive Claims Support

Location: Atlanta, GA (or) Greenville, SC (or) CA-Montreal, QC

Salary Range: $55,000.00 – $65,000.00

Job Overview

This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizes available resources, and meets schedule expectations, informing management of any changes.

Job Responsibilities

• Handles claims related calls per work schedule performing within defined metrics
• Manages the car inspection when the claim is over a certain amount or fraud
• Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Notify Supervisor of any claims in which possible fraud is suspected
• Participates in all training as required to perform the duties of the role

Job Requirements

• High School Diploma or equivalent
• 3 years of experience within Automotive Service Industry (Technician/Mechanic, Service Advisors, Parts Advisor)
• Must possess strong Automotive Technical and Mechanical knowledge
• Must be able to successfully pass a background check

Company Benefits

• Auxiliary Medical, Prescription, Dental, and Vision Insurance
• Registered Retirement Savings Plan
• Long-Term Disability Insurance
• Life Insurance
• Pet Insurance
• Paid Holidays and Paid Time Off
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement Program
• Ongoing Training & Personal Development

Skills

automotive, auto claims, customer service, warranty assessment, automotive technical knowledge, mechanical expertise, claims adjudication, fraud detection, automotive diagnostics, insurance

Seniority level

Associate

Employment type

Full-time

Job function

Management and Manufacturing

Industries

IT Services and IT Consulting