Automotive Account Manager

OCAL Financial; Vancouver; On-site; CAD 42,000 - 100,000; Full time

Job summary

Join a dynamic dealership in Downtown Vancouver, where your passion for customer service and sales can shine. This role is perfect for goal-oriented individuals who thrive in a fast-paced environment and are eager to grow personally and professionally. With a focus on automotive sales, you'll engage with customers, assess their needs, and guide them through financing options. Enjoy a supportive team atmosphere that values your contributions and offers continuous training. Whether you prefer a commission-based structure or a tiered hourly pay, this opportunity is designed to align with your career goals and ambitions.

Benefits

Welcoming working environment

Continuous support and training

Paid training

Access to major lenders

Flexible schedule options

Qualifications

• Experience in automotive sales and finance is essential.
• Strong knowledge of market trends and customer needs.

Responsibilities

• Engage with customers to sell vehicles via various communication methods.
• Document customer needs accurately using the CRM system.
• Ensure compliance with regulations and maintain high customer satisfaction.

Skills

Automotive sales experience

Customer service skills

Sales negotiation skills

Credit report analysis

CRM system knowledge

Microsoft Office proficiency

Education

High school diploma or equivalent

VSA license

Tools

DealerTrack

Automotive CRM systems

Job description

We are a growing dealership in BC (selling across Canada). Looking for top performers to add to our team in our Downtown Vancouver location. Please be located in the Lower Mainland area.

Job Position: Do you take pride in your high level of customer service, while achieving maximum growth and profit potential? You should be a goal oriented, passionate, enthusiastic, and energetic person who thrives within the fast-paced sales environment. This position offers great potential for personal growth and development. This will be an amazing fit for you, if you possess the drive and determination to succeed.

Job Responsibilities:

• Work with the team to establish contact with potential customers and sell vehicles to the customers via phone, email, text and other means.
• Manage, understand and document the customer’s needs with detailed notes through the use of the CRM system.
• Be consistent with the follow up process and responding to customers’ inquiries in a timely fashion.
• Evaluate and assess the customer’s credit history, income potential and ability to pay.
• Sell vehicles from inventory or help source vehicles for customers.
• Book appointments with customers to discuss various vehicle financing options along with warranty and aftermarket product options.
• Negotiate with customers.
• Collect all the required supporting documents ahead of time to complete the funding process in a timely manner.
• Ensure the highest level of customer satisfaction at all times.
• Be compliant with Government and VSA regulations.

Qualifications Required:

• Automotive sales and/or finance experience.
• Strong knowledge and understanding of automotive sales qualification.
• Knowledge of used vehicle market segment, familiarity with vehicles available on the market and understanding of automotive market trends.
• Familiarity with the products offered by different lenders, their scoring systems and other qualifying criteria.
• Ability to read, analyze, and fully understand credit reports.
• Working knowledge of DealerTrack and automotive CRM systems.
• Excellent computer skills with knowledge of Microsoft Office Products.
• VSA license is required or must be licensable.
• Positive attitude, honesty and strong work ethics are a must.

Compensation Provided:

• Welcoming and positive working environment.
• Access to all major Prime & Subprime lenders.
• Continuous support and training.
• Paid training.

Job Types: Full-time, Contract

Salary: We offer two compensation structures for this position: a 100% commission option and a tiered hourly pay arrangement. Candidates can choose the option that aligns best with their preferences and goals.

Salary Range: $42,000.00-$100,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental Pay Types:

• Commission pay

Ability to Commute/Relocate:

• Vancouver, BC V6C 1N5: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (required)