Automation Support Analyst (Site Reliability Engineering)

OMERS; Toronto; Hybrid; CAD 72,000 - 108,000; Full time

Benefits offered by this job

Annual Incentive Award

Group benefits and retirement plans

Job summary

OMERS is seeking an Automation Support Analyst to join its Data and Technology team in Toronto, Ontario. This role involves monitoring and supporting the stability and reliability of enterprise automations across platforms such as UiPath and Azure AI. The ideal candidate will have over 3 years of experience in automation and strong troubleshooting skills.

The expected salary range for this position is $72,000 - $108,000 annually, with additional benefits including participation in incentive plans and retirement schemes.

Qualifications

• 3+ years experience supporting or developing enterprise automations.
• Strong understanding of UiPath Orchestrator administration.
• Experience troubleshooting production automation issues.
• Knowledge of Azure AI and Copilot Studio.
• Strong written and verbal communication skills.

Responsibilities

• Monitor stability and reliability of production automations.
• Manage and support UiPath Orchestrator environments.
• Perform incident triage, troubleshooting, and root cause analysis.
• Support deployments and post-release monitoring.
• Maintain operational documentation and runbooks.

Skills

Experience troubleshooting production automation issues

Strong SQL and database troubleshooting skills

3+ years supporting or developing enterprise automations

Strong understanding of UiPath Orchestrator

Experience with UiPath, Power Automate, Power Apps

Knowledge of GitHub, CI/CD, APIs

Tools

UiPath

Power Automate

Azure AI Foundry

ServiceNow

Job description

We are looking for a curious, solutions-oriented Automation Support Analyst to join the Data and Technology team. This role is ideal for someone who enjoys solving production issues, working with modern automation and AI platforms, and supporting solutions that are critical to helping business teams operate efficiently and reliably. You will help ensure the stability, reliability, and availability of enterprise automations and AI-enabled workflows across platforms such as UiPath, Power Platform, Copilot Studio, Azure AI Foundry, and related technologies.

Our flexible hybrid work guideline requires teams to come in to the office 4 days per week.

You Will Be Responsible For

• Monitoring and supporting the stability, reliability, and availability of production automations, AI-powered workflows, copilots, and agentic solutions across UiPath, Power Platform, Copilot Studio, Azure AI Foundry, and related technologies.
• Managing and supporting UiPath Orchestrator environments, queues, assets, schedules, robots, triggers, monitoring, and exception handling.
• Performing incident triage, troubleshooting, root cause analysis, and resolution for automation and AI-enabled workflow issues, while helping reduce recurring incidents over time.
• Supporting production changes, deployments, upgrades, release validations, and post-release monitoring to ensure automation and workflow solutions continue to operate as expected.
• Supporting Human-in-the-Loop processes, Action Center workflows, and exception management.
• Assisting with AI model deployments, prompt management, and knowledge source connectivity.
• Managing credentials, access requests, service accounts, and security-related support activities.
• Partnering with Infrastructure, Security, Database, Application Support teams and business teams to resolve issues and maintain service reliability.
• Maintaining runbooks, support procedures, knowledge articles, and operational documentation.

Required Skills

• 3+ years supporting or developing enterprise automations, workflows, or AI-powered solutions.
• Strong understanding of UiPath Orchestrator administration including queues, assets, triggers, schedules, robots, and monitoring.
• Experience troubleshooting production automation issues.
• Working knowledge of UiPath Document Understanding, Action Center, Apps, Integration Service, and AI Center.
• Experience with UiPath, Power Automate, Power Apps, and Copilot Studio.
• Familiarity with Microsoft Copilot Studio and Azure AI Foundry.
• Strong SQL and database troubleshooting skills.
• Knowledge of GitHub, CI/CD, Windows Server, VMs, APIs, and cloud services.
• Experience working with ServiceNow or similar incident management platforms.
• Strong written and verbal communication skills.

Preferred Skills & Experience

• UiPath Professional or Advanced Developer Certification
• Certifications in Microsoft AI, Azure AI, Copilot Studio, Power Platform or related technologies.
• Experience supporting AI agents and GenAI-enabled solutions

This posting is for an existing vacancy.

The expected salary range for this position is $72,000.00 - $108,000.00 per year. You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.