Automation & Process Improvement Specialist

Socket.dev; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Tokio Marine Canada is seeking a Business Solution Specialist to optimize processes, automate workflows, and drive AI-enabled improvements. You will partner with business units and IT to design, test, and deploy solutions that reduce manual work and boost productivity.

Ideal candidates have 3–5 years in process improvement, strong stakeholder management, and hands-on experience with automation tools and AI concepts.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3–5 years in process improvement, business analysis, or related functions.
• Knowledge of process improvement methodologies and automation technologies.
• Experience with AI technologies and workflow automation concepts.
• Strong communication and stakeholder management skills.
• Ability to balance multiple priorities and projects.

Responsibilities

• Facilitate discussions with business units to identify process improvements.
• Analyze workflows to reduce inefficiencies and manual tasks.
• Identify automation use cases and AI adoption opportunities.
• Design, test, and deploy workflow automations using approved platforms.
• Develop dashboards, reports, and performance indicators to monitor outcomes.
• Collaborate with IT to ensure security and compliance.

Job description

Tokio Marine Canada is seeking a Business Solution Specialist to optimize processes, automate workflows, and drive AI-enabled improvements. You will partner with business units and IT to design, test, and deploy solutions that reduce manual work and boost productivity.

Ideal candidates have 3–5 years in process improvement, strong stakeholder management, and hands-on experience with automation tools and AI concepts.