Auto Parts Counter Sales Specialist

Bumper To Bumper Auto Parts; Calgary; On-site; CAD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Pension plan

Insurance coverage

Employee discounts

Career development

Dynamic work environment

Job summary

Bumper to Bumper Auto Parts in Calgary, AB, is seeking a Counter Sales Representative who is energetic, customer-focused and a self-starter with experience in the automotive aftermarket parts industry. This role emphasizes delivering outstanding service across in-store and phone interactions, promoting Private Brands and supporting multi-channel sales.

You will greet customers, process transactions, help with merchandising, manage stock and inventory, and collaborate with the team to drive

Qualifications

• Experience in the automotive aftermarket parts industry (min 1 year).
• Location: Calgary, AB (135-1710, 104 Avenue NE, Calgary, AB) description not required in this field.

Responsibilities

• Greet customers in person or over the phone with a positive, engaging and welcoming attitude.
• Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible.
• Deliver a high level of customer service and support promotions and upselling opportunities.
• Handle customer transactions including sales, returns, and defects in a timely manner.
• Ensure customers’ parts orders are accurately filled and delivered in a timely and efficient manner.
• Reconcile their transaction history and drawer at the conclusion of each shift.
• Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
• Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with team members in the execution of plan-o-grams, overall product presentation, inventory management, signage, and various product initiatives to enhance the customer experience and maximize inventory turns.
• Follow all policies and standard operating procedures related to cash, credit, check, refund, and return policies.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
• Contribute proactively to improvements in branch sales and profitability
• Adhere to inventory control programs, in-stock standards and all operating procedures
• Effectively communicate with all store and support center team members, management, and customers
• Carry out other store support-related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
• Maintain the "Never Say No" attitude/mantra and be the Ambassador for the Bumper to Bumper Brand
• Assist other team members when required

Skills

Automotive parts experience

Job description

Bumper to Bumper Auto Parts in Calgary, AB, is seeking a Counter Sales Representative who is energetic, customer-focused and a self-starter with experience in the automotive aftermarket parts industry. This role emphasizes delivering outstanding service across in-store and phone interactions, promoting Private Brands and supporting multi-channel sales.

You will greet customers, process transactions, help with merchandising, manage stock and inventory, and collaborate with the team to drive