Auto Insurance Team Lead — Growth & Ownership Path

acera insurance; Newmarket; On-site; CAD 60,000 - 70,000; Full time

Job summary

Acera Insurance is seeking a Team Lead, Auto Insurance to guide our Kelowna branch and mentor a small team of licensed agents. You will oversee daily operations, drive sales, and ensure top-tier client service while aligning with branch goals.

You bring at least 2 years in insurance, a Level 2 licence (or working toward it), and strong leadership and communication skills to coach staff and improve processes in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in the insurance industry.
• High school diploma and Level 2 insurance licence (or actively working toward it).
• Prior supervisory or team leadership experience is an asset.
• Strong knowledge of ICBC and familiarity with the private auto insurance market in BC.
• Excellent problem-solving, leadership, and customer service skills.
• ASD experience is an asset.

Responsibilities

• Lead and support a small team of auto insurance professionals.
• Foster a positive, high-energy team environment focused on performance and collaboration.
• Conduct daily sales huddles to align team focus and drive revenue and growth targets.
• Train and coach licensed agents in sales, client engagement, ICBC processes, and policy handling.
• Build a culture of accountability and continuous improvement aligned with KPIs
• Prioritize and delegate work duties effectively among team members.
• Monitor and analyze sales targets to optimize performance.
• Manage all insurance transactions and maintain proactive client contact to complete them.
• Handle and resolve client complaints to ensure fair and positive outcomes.
• Organize and assign renewal lists to agents for outbound calling.
• Participate in continuous improvement initiatives to enhance service delivery and efficiency.
• Continuously develop and maintain a strong working knowledge of ICBC products, private auto insurance manuals, best practices, and industry standards.
• Maintain a book of business and provide support where necessary to ensure seamless branch operations.
• Foster a collaborative and supportive work environment by building positive relationships with both internal and external stakeholders.
• Troubleshoot and resolve production and processing issues as they arise.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Education

High school diploma

Level 2 insurance licence

Job description

Acera Insurance is seeking a Team Lead, Auto Insurance to guide our Kelowna branch and mentor a small team of licensed agents. You will oversee daily operations, drive sales, and ensure top-tier client service while aligning with branch goals.

You bring at least 2 years in insurance, a Level 2 licence (or working toward it), and strong leadership and communication skills to coach staff and improve processes in a fast-paced environment.