Workshop Lead - Aviva AutoCare Centre

Aviva plc; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Medical & dental benefits

Annual bonus

RRSP options

Generous vacation

Career development

Professional development support

Uniforms provided

On-site showers

Break room

Job summary

Aviva AutoCare Centre in Mississauga, ON, is seeking an experienced Workshop Lead to oversee a team of auto body technicians. You will coordinate daily operations, uphold high quality standards, and drive continuous improvement to deliver exceptional customer experiences.

We offer a competitive CAD 90,000–120,000 salary, medical and dental benefits, an annual bonus, RRSP options, generous vacation, and strong career development opportunities. Join us to shape the autobody shop of the future.

Qualifications

• Post-secondary education, required or equivalent.
• 5+ years of experience in the auto repair industry.
• Prior leadership experience with coaching skills.
• Valid driver’s license.
• Strong understanding of automotive mechanics and repair procedures.
• Proactive mindset in embracing new work practices and technologies.
• Proficiency using body shop management systems; Body Shop Connect preferred.
• Strong communication and conflict resolution skills.
• Excellent customer service skills.
• Ability to diagnose and resolve mechanical issues, identify root causes, and develop solutions.

Responsibilities

• Coordinate and supervise the work of mechanics and technicians, ensuring tasks are completed efficiently and to the required standards.
• Plan, schedule, and assign work to the team, considering priorities, deadlines, and available resources.
• Inspect completed work, identify potential issues, and provide guidance to improve performance.
• Find opportunities to promote customer satisfaction and process improvement.
• Maintain quality and technical standards within the site.
• Enforce safety protocols and procedures to ensure a safe working environment.
• Deliver on promises made to customers, ensuring minimal downtime for their vehicles.
• Identify and resolve issues and blockages that interrupt the workflow in the workshop.
• Oversee training needs, ensuring appropriate training is delivered.
• Ensure an appropriate level of resources to meet customer demands.
• Make decisions based on knowledge and data.
• Conduct performance reviews and develop talent within the team.
• Promote Aviva AutoCare Centre values and goals.

Skills

Leadership

Coaching

Communication

Customer service

Automotive knowledge

Adaptability

Body shop management systems

Education

Post-secondary education

Tools

Body Shop Connect

Job description

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join Us?

• Be part of a visionary team challenging traditional ways of working
• Work in a brand-new facility equipped with state-of-the-art tools and technology
• Enjoy a healthier, more comfortable work environment with modern amenities
• Help shape the autobody shop of the future

We are looking for an experienced Workshop Lead to supervise the activities of a team of auto body technicians at our Aviva AutoCare Centre located in Mississauga. In this role you will coordinate daily operations to ensure flawless workflow, maintaining and exceeding quality standards, and driving continuous improvement in team performance. You will play a pivotal role in fostering a collaborative and high‑performing environment, ensuring that every repair meets the highest standards of excellence for Aviva’s customers. Does this sound like an exciting challenge?

What You’ll Do:

• Coordinate and supervise the work of mechanics and technicians, ensuring tasks are completed efficiently and to the required standards
• Plan, schedule, and assign work to the team, considering priorities, deadlines, and available resources
• Inspect completed work, identify potential issues, and provide guidance to improve performance
• Find opportunities to promote customer satisfaction and process improvement
• Maintain quality and technical standards within the site
• Enforce safety protocols and procedures to ensure a safe working environment
• Deliver on promises made to customers, ensuring minimal downtime for their vehicles
• Identify and resolve issues and blockages that interrupt the workflow in the workshop
• Oversee training needs, ensuring appropriate training is delivered
• Ensure an appropriate level of resources to meet customer demands
• Make decisions based on knowledge and data
• Conduct performance reviews and develop talent within the team
• Promote Aviva AutoCare Centre values and goals

What You’ll Bring:

• Post‑secondary education
• Minimum of 5 years of experience in the auto repair industry
• Prior leadership experience with outstanding coaching skills
• Valid driver’s license
• Strong understanding of automotive mechanics and repair procedures
• Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies
• Proficiency using body shop management systems; knowledge of Body Shop Connect preferred
• Strong communication and conflict resolution skills
• Excellent customer service skills
• Ability to diagnose and resolve mechanical issues, identify root causes, and develop solutions

What You’ll get:

• The salary band for this position ranges from $90,000 to $120,000. Please note that individual salary is determined by factors such as job‑related knowledge, skills and experience, as well as internal equity.
• Medical and dental benefits
• Eligibility for annual bonus – actual amount depends on your performance, Aviva Canada and Aviva AutoCare Centre
• Various retirement savings options including participation in optional group RRSP
• Competitive vacation package
• We offer exceptional career development opportunities
• We’ll support your professional development and education
• Uniforms will be provided based on your role
• Clean and safe work environment, including on site showers and break room
• Aviva Canada/Aviva AutoCare Centre may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position for a position.

This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.