Auto Glass Technical Lead

PGW Auto Glass; Saskatoon; On-site; CAD 65,000 - 85,000; Full time

Job summary

PGW Auto Glass in Saskatoon is seeking an Auto Glass Technical Services Lead to oversee Adas calibration, repairs and replacements, and to mentor a team of technicians.

You will coordinate service scheduling, ensure safety standards, and deliver top-tier customer service while maintaining accurate service records and technical guidance.

Qualifications

• High school diploma or equivalent, technical training preferred.
• Proven auto glass repair and replacement experience.
• Experience in a supervisory or lead role.
• Excellent communication and customer service skills.

Responsibilities

• Team Leadership: Supervise and mentor technicians; provide guidance and support.
• Health & Safety: Enforce H&S rules and procedures.
• Technical Training Delivery: Lead in-person and virtual trainings.
• Skill Assessment: Evaluate technician skills and provide feedback.
• Quality Assurance: Inspect services and enforce SOPs.
• Service Coordination: Schedule appointments and coordinate with customers.
• Technical Expertise: Perform complex repairs/replacements and offer guidance.
• Customer Interaction: Explain options and ensure satisfaction.
• Documentation: Record services, parts, and customer interactions.

Skills

Team leadership

Customer service

Communication

Attention to detail

Technical auto glass

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

Job Title:

Auto Glass Technical Services Lead

Position Overview:

The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services . This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical Service Lead will manage a team of technicians, coordinate scheduling, and handle complex repairs or replacements.

Key Responsibilities

• Team Leadership: Supervise and mentor a team of auto glass technicians. Provide guidance, training, and support to ensure technical proficiency and high morale.
• Health & Safety: Ensure the strict enforcement of all H&S rules.
• Technical Training Delivery: Conduct in-person and virtual training sessions for both new hires and current technicians. Provide hands-on demonstrations and practical exercises.
• Skill Assessment: Evaluate the skills and competencies of technicians through testing and observation. Provide feedback and additional training as needed to ensure high standards of performance.
• Quality Assurance: Inspect and ensure the quality of completed services. Enforce standard operating procedures and safety protocols. Address and resolve any service issues or customer complaints.
• Service Coordination: Schedule and delegate service appointments. Coordinate with customers to confirm service details and ensure timely delivery. Manage inventory and order supplies as needed.
• Technical Expertise: Perform complex auto glass repairs and replacements. Provide technical support to the team and consult on difficult cases. Stay updated with industry trends and advancements.
• Customer Interaction: Engage with customers to understand their needs and explain service options. Ensure a positive customer experience by maintaining high standards of service and professionalism.
• Documentation: Maintain accurate records of services performed, parts used, and customer interactions. Generate reports for management and assist in continuous improvement efforts.

Qualifications

• High school diploma or equivalent; technical or vocational training in auto glass repair and replacement is preferred.
• Proven experience in auto glass repair and replacement, with strong technical skills.
• Previous experience in a supervisory or lead role.
• Excellent communication and customer service skills.
• Ability to manage a team and coordinate multiple tasks.
• Attention to detail and commitment to quality.

Preferred Skills

• Certification in auto glass repair and replacement.
• Knowledge of vehicle safety standards and regulations.
• Proficiency in inventory management systems.