Certified Technician CN

PGW Auto Glass, LLC.; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

RRSP matching

Paid time off

Competitive compensation

Job summary

PGW Auto Glass, LLC. is seeking an Auto Glass Certified Technician to repair and replace automotive glass and calibrate ADAS systems. You will work on-site with a focus on safety, quality, and customer service, handling various tools and performing mobile services when required.

The role requires a high school diploma and hands-on auto glass experience, plus a valid driver’s license. You will follow safety protocols, document work, and ensure customer satisfaction while maintaining tool

Qualifications

• High school diploma or equivalent.
• Experience in auto glass repair and replacement.
• Excellent hand-eye coordination and manual dexterity.
• Strong problem-solving and attention to detail.
• Good communication and customer service skills.
• Ability to work independently and manage time effectively.
• Valid driver’s license and clean driving record.
• Ability to lift loads up to 30kg.

Responsibilities

• Repair and replace windshields, side windows, rear windows, and other automotive glass components with proper fit and sealing.
• Adhere to health and safety protocols at all times.
• Inspect quality before and after installation per manufacturer guidelines.
• Explain repair processes to customers and provide accurate estimates and timelines.
• Maintain detailed service records and submit reports as required.
• Keep tools and equipment in good working condition and perform maintenance checks.
• Perform mobile services at customer locations as needed, ensuring parts and tools are stocked.

Skills

Hand-eye coordination

Problem solving

Customer service

Time management

Valid driver's license

Education

High school diploma or equivalent

Auto glass repair/replacement training/certification

Tools

Specialized auto glass tools

Job description

Job Title

Auto Glass Certified Technician

Position Overview

The Auto Glass Technician will be responsible for repairing and replacing automotive glass and associated systems including calibration of ADAS Systems to the highest safety and quality standards. This role demands technical precision, attention to detail, and excellent customer service skills. The Auto Glass Technician will work with various tools and equipment to ensure vehicles are restored efficiently and safely.

Position Type

Permanent, Full Time, On site

Reports to

Auto Glass Technical Services Supervisor

Key Responsibilities

• Glass Repair and Replacement: Perform repair and replacement of windshields, side windows, rear windows, and other automotive glass components. Ensure proper fitment and sealing.
• Health & Safety: Strictly follow all safety protocols.
• Quality Assurance: Conduct thorough inspections before and after installation to guarantee the integrity and quality of completed work. Follow all manufacturer guidelines.
• Customer Interaction: Explain repair and replacement processes to customers. Provide accurate estimates and timelines. Address customer concerns and ensure satisfaction.
• Documentation: Maintain detailed records of services performed, parts used, and customer interactions. Submit reports and service logs as required.
• Tool and Equipment Maintenance: Keep tools and equipment in good working condition. Perform regular maintenance checks and report any issues.
• Mobile Services: Execute repairs and replacements at customer locations as needed. Ensure the service vehicle is stocked with necessary tools and parts.

Qualifications

• High school diploma or equivalent; additional training or certification in auto glass repair and replacement is a plus.
• Experience in auto glass repair and replacement, with a strong technical aptitude.
• Excellent hand-eye coordination and manual dexterity.
• Strong problem-solving skills and attention to detail.
• Good communication and customer service skills.
• Ability to work independently and manage time effectively.
• Valid driver’s license and a clean driving record.
• Ability to lift loads up to 30kg.

Preferred Skills

• Certification in auto glass repair and replacement.
• Knowledge of vehicle safety standards and regulations.
• Proficiency in using specialized tools and equipment.

Benefits

• Includes competitive compensation
• Medical, dental, and vision insurance
• Matching Registered Retirement Savings Plan (RRSP)
• Paid time off