Certified Technician

PGW Auto Glass; London; On-site; CAD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

RRSP matching

Paid time off

Job summary

PGW Auto Glass in Ontario seeks an Auto Glass Certified Technician to repair and replace automotive glass and calibrate ADAS systems, ensuring safety and quality. The role requires precision, strong customer service, and the ability to work at customer locations or on-site with a mobile service option.

The technician will perform repairs and replacements, follow safety protocols, and maintain accurate service records while delivering excellent customer service.

Qualifications

• High school diploma or equivalent required.
• Certification in auto glass repair and replacement is preferred.
• Experience in auto glass repair and replacement.
• Excellent hand-eye coordination and attention to detail.
• Strong communication and customer service skills.
• Ability to lift loads up to 30 kg.

Responsibilities

• Repair and replace windshields, side windows, rear windows and other glass components with proper fit and seal.
• Strictly follow safety protocols.
• Conduct thorough inspections before and after installation to ensure quality.
• Explain repair and replacement processes to customers; provide accurate estimates and timelines.
• Maintain detailed service records and reports; submit logs as required.
• Keep tools and equipment in good working condition; perform maintenance checks.
• Deliver mobile services at customer locations as needed.

Skills

Technical aptitude

Hand-eye coordination

Attention to detail

Communication and customer service

Time management

Independent work

Education

High school diploma or equivalent

Auto glass repair/certification (preferred)

Tools

Specialized auto glass tools

Job description

Job Title:

Auto Glass Certified Technician

Position Overview:

The Auto Glass Technician will be responsible for repairing and replacing automotive glass and associated systems including calibration of ADAS Systems to the highest safety and quality standards. This role demands technical precision, attention to detail, and excellent customer service skills. The Auto Glass Technician will work with various tools and equipment to ensure vehicles are restored efficiently and safely.

Position Type:

Permanent, Full Time, On site

Reports to:

Auto Glass Technical Services Supervisor

Key Responsibilities

• Glass Repair and Replacement: Perform repair and replacement of windshields, side windows, rear windows, and other automotive glass components. Ensure proper fitment and sealing.
• Health & Safety: Strictly follow all safety protocols.
• Quality Assurance: Conduct thorough inspections before and after installation to guarantee the integrity and quality of completed work. Follow all manufacturer guidelines.
• Customer Interaction: Explain repair and replacement processes to customers. Provide accurate estimates and timelines. Address customer concerns and ensure satisfaction.
• Documentation: Maintain detailed records of services performed, parts used, and customer interactions. Submit reports and service logs as required.
• Tool and Equipment Maintenance: Keep tools and equipment in good working condition. Perform regular maintenance checks and report any issues.
• Mobile Services: Execute repairs and replacements at customer locations as needed. Ensure the service vehicle is stocked with necessary tools and parts.

Qualifications

• High school diploma or equivalent; additional training or certification in auto glass repair and replacement is a plus.
• Experience in auto glass repair and replacement, with a strong technical aptitude.
• Excellent hand-eye coordination and manual dexterity.
• Strong problem-solving skills and attention to detail.
• Good communication and customer service skills.
• Ability to work independently and manage time effectively.
• Valid driver’s license and a clean driving record.
• Ability to lift loads up to 30kg.

Preferred Skills

• Certification in auto glass repair and replacement.
• Knowledge of vehicle safety standards and regulations.
• Proficiency in using specialized tools and equipment.

Benefits

• Includes competitive compensation
• Medical, dental, and vision insurance
• Matching Registered Retirement Savings Plan (RRSP)
• Paid time off