Audio Visual Technician - Fredericton

Encore Canada; Fredericton; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Technician to manage audiovisual setups in a hospitality setting. This role involves ensuring flawless event execution through effective equipment operation and customer interaction. You will be the key to exceeding client expectations, providing top-notch service, and maintaining positive relationships. The ideal candidate will have a passion for technology and customer service, along with the ability to troubleshoot technical issues. Join a team that values professionalism and responsiveness, and help create memorable experiences for guests.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience is preferred.

Responsibilities

• Setup and operate audiovisual equipment for events.
• Ensure customer satisfaction through effective communication.

Skills

Customer Service

Problem Solving

Technical Troubleshooting

Communication Skills

Operational Ability

Education

High School Diploma

Associate’s Degree

Tools

Navigator

Audiovisual Equipment

Job description

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

1. Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

1. Strives to exceed the expectations and needs of internal and external customers.
2. Maintains a positive relationship with all clients through effective communication.
3. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
4. Monitors events and checks in on customers throughout the day.
5. Understands and fosters the hotel/client relationship.

Technical Ability

1. Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
2. Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

1. Understands company processes, follows procedures and completes systems entry and paperwork accurately.
2. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
3. Increases revenue by utilizing floor up-selling techniques.
4. Works with clients to finalize invoices.
5. Completes order entries in Navigator, as needed.

Job Qualifications

1. High School Diploma required. Associate’s degree is preferred.
2. Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning).
3. 1 year of customer service or hospitality experience is preferred.
4. 1 year of audio visual experience or equivalent in educational environment is preferred.
5. A valid driver’s license is required for team members that may operate Company vehicles.
6. Additional DOT requirement may need to be met if applicable.

Competencies

1. Ownership
2. Hospitality
3. Professionalism
4. Responsiveness
5. Safety Conscious
6. Action Oriented
7. Tech Savvy
8. Ensures Accountability