Audio-visual Technician, Corporate Service

PSSL ProSound and Stage Lighting; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a global leader in live productions and systems integration, where your technical expertise and customer service skills can shine! As a technician, you will ensure the optimal functioning of audiovisual equipment in various settings, providing essential support to corporate clients. This role offers an exciting opportunity to work in a dynamic environment, where your contributions will help deliver spectacular experiences. With a commitment to employee development, this innovative firm offers competitive compensation, training opportunities, and a supportive workplace culture. If you are passionate about technology and eager to make an impact, this position is perfect for you!

Benefits

Competitive compensation

Group insurance plan

Corporate savings plan

Training and career advancement opportunities

Reimbursement of professional fees

Employee assistance program

Qualifications

• Experience in audiovisual technologies and customer service.
• Strong communication skills and ability to work independently.

Responsibilities

• Maintain and troubleshoot audiovisual equipment for events.
• Provide first-line technical support to corporate clients.

Skills

Interpersonal Skills

Customer Service

Problem-Solving

Ability to Work Under Pressure

Team Collaboration

Education

Electronics Engineering Technology

Electronic Service Technician

Information Technology (IT)

Tools

Crestron Toolbox

AMX

Polycom

Cisco

Zoom

Teams

BIAMP

QSC

Bose

Microsoft Office Suite

Job description

Agencies: kindly refer to our website on how to proceed.

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers, join us and become part of a unique story that has been shining for over 45 years!

Under the supervision of the Technical Operations Supervisor, the technician is responsible for ensuring the optimal functioning of audiovisual equipment (projectors, microphones, sound systems, etc.) in all meeting and conference rooms. They will support the smooth running of events by providing first-line technical support to our corporate clients.

Your day will look like this:

• Maintenance and Troubleshooting: Perform regular preventive maintenance, respond promptly to equipment failures, and troubleshoot technical issues to ensure the quality of presentations.
• Customer Support: Respond to customer technical inquiries with courtesy and professionalism, offering solutions tailored to their needs. Build strong customer relationships by acting as a strategic advisor and being proactive in anticipating their needs.
• Incident Management: Document interventions in the ticketing system, update technical documentation, and collaborate with other stakeholders to ensure quality customer service.
• System Optimization: Find creative solutions to keep systems operational in the event of equipment failure, proposing alternative solutions as needed. Network configuration of newly installed or replaced equipment.
• Training and User Support: Train users on audiovisual tools and technologies, providing ongoing technical support.

Your profile:

• Electronics Engineering Technology or a skilled trade in Electronic Service Technician, Information Technology (IT), or equivalent experience.
• Excellent interpersonal skills and ability to communicate directly with clients in a corporate setting.
• Commitment to providing excellent customer service.
• Strong knowledge of audiovisual technologies (networks, audio, video, control, etc.).
• Familiarity with home automation concepts (Crestron Toolbox, AMX), video conferencing platforms (Polycom, Cisco, Zoom, Teams), and digital audio processing systems (BIAMP, QSC, Bose).
• Valid driver's license.
• Valid passport (an asset).
• Proficiency in Microsoft Office Suite.
• Team-oriented and collaborative.
• Strong ability to prioritize and meet deadlines.
• Demonstrated ability to thrive under pressure and adapt effectively to changing environments.
• Ability to work independently and resourcefully with minimal supervision.

Our offer to you:

• Competitive compensation and group insurance plan.
• Corporate savings plan with employer contribution.
• Opportunities for training and career advancement.
• Reimbursement of professional and development fees.
• Employee assistance program to ensure personal health and well-being.

Don’t have all the required skills? Apply anyways! We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application!
Find out more at: www.solotech.com

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Solotech is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.