Audience Services Manager (FT)

Collage; Aurora; On-site; CAD 47,000 - 55,000; Full time

Benefits offered by this job

Benefits after probation

Volunteer opportunities

Flexible schedule

Job summary

The Aurora Cultural Centre is seeking an Audience Services Manager to support the operations of ACC and deliver the highest quality customer service for programs and rentals at Aurora Town Square. This full‑time role requires flexibility to work evenings and weekends, with regular office time Mon–Fri 8:30–4:30, and growing administrative duties as Town Square becomes fully operational.

You will lead Front of House and volunteers, build service standards, and collaborate with staff and rental

Qualifications

• Minimum 2-3 year post secondary education in an arts related field.
• Volunteer management training and implementation.
• Event management training and implementation.
• Smart Serve and First Aid/CPR-C certifications are required.

Responsibilities

• Provide Front of House services for ACC events and rentals.
• Recruit, schedule, train, and supervise part time Front of House Managers.
• Coordinate health, safety, and crowd control with staff and volunteers.
• Liaise with program managers to understand event requirements.
• Prepare Front of House post-show reports and evaluate operations.

Skills

Front of House management

Volunteer management

Customer service

Event coordination

Communication skills

Team leadership

Education

2-3 year post secondary education in arts related field

Job description

Operations Full Time Aurora, ON $47,000 - $55,000 CAD per year

Join the hardworking and dedicated team deliveringexciting arts and culture programs and activities to our community – and beyond.Reporting to theExecutive Director,theAudience Services Managerwill be accountable forsupporting the operations of the Aurora Cultural Centre torealize themission of the Aurora Cultural Centre(ACC)and support operational requirements of Aurora Town Square (Town-owned facility).TheAudience Services Managerbuilds and implements audienceservices to ensure a safe andthehighestquality customer service experience to patrons who attendACCprogramsand rental client events at Aurora Town Square.

This full-time position requires the successful candidate to be availableon aflexible scheduleeveningsand weekends to supportFront of House Team andeventsas well as office administrative time Monday – Friday from 8:30 – 4:30pm to connect with the rest of the team.It is expected that the role will become more of an administrative role once Aurora Town Square business is fully operational.The successful candidate willpossessexcellent communication and interpersonal skills, have provenFront ofHouse and volunteer managementskills and be a generous and compassionate team member.They will be a key member to deliver onthe Centre’s reputation forhighestcustomer service quality.TheAudience Services Managerwillmaintainstrong relationships with Town facilities and operational staff as needed, the rental clients, patrons, and volunteers.

At ACC, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, andequitableworkplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of thePersons with Disabilities, Black, Indigenous, other racializedcandidatesand/or candidates from the 2SLGBTQIA+ communityandanyone who may contribute to the further diversification of the Aurora Cultural Centre. Together we unite and inspire all Canadians to influence and affect thefuture ofour community through the arts.

Context and Summary

The Aurora Cultural Centre is the resident tenant of Aurora Town Square’s Aurora Museum and Cultural Centre.

There are two main elements of this position.

• Front of House:ACC has a robust performing arts program that currently hosts professional live performance events from September – June.As anadditionalservice to the Town, we support rental clients who book Aurora Town Square and require technical andFront ofHouse services.This positionfacilitatesallFront ofHouse requirements forbothACC and rental events.
• Volunteers:As part ofFront ofHouse services and support of our operations, we work with a diversity of volunteers who offer their services to participate at ushers, ticket takers, event support, co-op placements, administrative support, education class support, gallery program docents, ambassadors in outreach events etc. This position recruits, manages, schedules, and trains volunteers for positionsrequired, including all reporting requirements.You can findinformation about the program here: ( Volunteer Page on Website ) We have a complete volunteer handbook that meets the standards of Imagine Canada.

As with all positions at the Centre, the Audience Services Manager willbe requiredto be flexible, punctual andpossessexcellent customer service skills.This position will require multi-tasking and liaising with various members of the staff team on a variety of projects.

The successful candidate wouldbe responsible forthe following:

• ProvideFront ofHouse services for all ACC events andrentals atAurora Town Square as required including
• personnel (staff and volunteer) needs,
• signage, house programs, and facilityneeds,
• coordinating refreshments, cash/host bar where applicable, including artist hospitality,
• coordinating any pre or post show lobby needs,
• troubleshooting and problem solving
• Communicate with ACC program managers on requirements of programmed events
• Recruit, schedule, train, and supervise part timeFront of House Managers
• Prepare Front of House instructions for every activation requiring a Front of House Manager in Aurora Town Square
• Build and implement Front of House Manager post-show report template
• Review Front of House post-show reports day after event (or as soon as possible)
• Manage, train, and communicate audience fire, health & safetyprogramsand protocols to Front of House ManagerandVolunteers
• Enthusiastically engage visitors to the Centre
• Receive and code AudienceServices and VolunteerProgram invoices for payment including
• Expenses related toFront ofHouse operational expenses
• Reconciling Aurora Town Square client activations with finance
• Determine ideal Front ofHouse practices to respond to health & safety requirements for local, national, and/or international health crisis
• responsible for health screening of volunteers, support staff, and audience (if applicable)
• organize patrons and support staff to ensure they have strict adherence to local health protocols related to events
• Member of the Joint Health & Safety Committee
• Manage VolunteerProgram within Imagine Canada standards including
• Review, update and manage volunteer program policy and procedures manual
• recruit, train, supervise the Centre’s volunteers (including co-op students)
• coordinate, promote, schedule, supervise and evaluate all volunteer opportunities
• build relationships with the schools to enable co-op and summer youth opportunities
• monitor, communicate, and manage the volunteer program policies
• manage volunteer appreciation and recognition
• Other duties as required

The staff of the Centre work in a team atmosphere and as such all employees of the Centre may be expected to step beyond what is regularly thought of as their own duties toassist members of the team as required

As with all roles at the Centre, the successful candidate needs to be flexible, punctual and possessexcellent customer service skills.The successful candidate will be detail-oriented, proven artistic programming skills in live performance, be flexible in their ability to shift from one task to another, and be a generous team member.

Education,Skillsand Experience

We recognize that candidates may not meet all the criteria listed in this posting. We encourage all those interested in this posting with a combination of relevant complementaryexperience and an interest in the arts to apply.

Education

• Minimum 2-3 yearpost secondaryeducation in an arts related field
• Volunteer management training and implementation
• Event management training and implementation

Experience

• Minimum 3 years experience in a previous Front of House performing arts environment
• Experience working directly in Front of House for events
• Event coordination and/or stage management experience
• Supervisory experience with hired staff
• Experience working with and/or delegating tasks to event volunteers
• Smart Serve and First Aid/CPR-C certified required

Skills

• Enthusiasm, creativity, and strong organizational skills
• Effective communication and interpersonal skills (written and verbal)
• Sensitivity and diplomacy
• Information presentation and delegation skills
• Coaching
• Ability to work in a setting individually and as part of an active team
• Ability to maintain events as scheduled and fulfill demanding deadlines
• Social Media skills an asset
• POS system experience an asset

Required Certifications

• Standard First Aid & CPR C
• Joint Health & Safety Committee Member certification
• Smart Serve

How will you create impact?

• By bringing fresh, dynamic ideas to the table
• By contributing to the team with a strong and thoughtful work ethic
• By using your knowledge of customer service to help provide new ways to serve our patrons.

How will you fit into the team?

• Being outgoing and adaptable
• Be a resilient and flexible personality as plans can change from day-to-day.
• You are a consummate professional and can represent the Aurora Cultural Centre not just creatively but also in experience, insight, and attitude.

The salary range for this position is $47,000-$55,000 per year. Upon successful completion of a 3-month probation period, the successful candidate will also participate in a full suite of employee benefits including: group medical and dental benefits,Life and AD & D, LTD and STD benefits,an Employee Assistance Program, an optional employer RRSP contribution, paid personal and vacation days, paid time off for 14 recognized holidays, and professional development opportunities.

Location

In person at Aurora Town Square, 50 Victoria Street, Aurora Ontario

Additionalinformation

A criminal record search will be required of the successful candidate, at their own expense, that is acceptable to the Aurora Cultural Centre. We recognize that candidates may not meet all the criteria listed in this posting. We encourage all those interested in this posting with a combination of relevant technical experience and an interest in the arts to apply.

We are committed to providing a workplace that is inclusive and accessible to all.Should you require accommodation during the staffing process, please do not hesitate to contact us at 905-713-1818 or [e-mail]

We thank all applicants for their interest in joining our team, and all responses will be held in strictest confidence. Only those selected for an interview will be contacted.

Applications deadline: October 25, 2026; Applications will be reviewed and assess as received with interviews starting with those qualified candidates. Posting will remain open until filled. Apply early for best opportunity to be considered.

About the Aurora Cultural Centre

At the Aurora Cultural Centre, we believe that arts, culture, and heritage can play a role in changing our world and our community. This is the fabric that deepens our understanding of our shared experience and creates a more compassionate society. Since 2010, the Centre has welcomed the community to create and participate in diverse experiences for all ages. We proudly program four vibrant gallery exhibition spaces, a range of instructional classes for children, teens and adults, an eclectic live music series, special family events and summer arts camps. Aurora Cultural Centre website