Front of House & Audience Experience Manager

Collage; Aurora; Sur place; CAD 47 000 - 55 000; Plein temps

Avantages offerts par ce poste

Benefits after probation

Volunteer opportunities

Flexible schedule

Résumé du poste

The Aurora Cultural Centre is seeking an Audience Services Manager to support the operations of ACC and deliver the highest quality customer service for programs and rentals at Aurora Town Square. This full‑time role requires flexibility to work evenings and weekends, with regular office time Mon–Fri 8:30–4:30, and growing administrative duties as Town Square becomes fully operational.

You will lead Front of House and volunteers, build service standards, and collaborate with staff and rental

Qualifications

• Minimum 2-3 year post secondary education in an arts related field.
• Volunteer management training and implementation.
• Event management training and implementation.
• Smart Serve and First Aid/CPR-C certifications are required.

Responsabilités

• Provide Front of House services for ACC events and rentals.
• Recruit, schedule, train, and supervise part time Front of House Managers.
• Coordinate health, safety, and crowd control with staff and volunteers.
• Liaise with program managers to understand event requirements.
• Prepare Front of House post-show reports and evaluate operations.

Connaissances

Front of House management

Volunteer management

Customer service

Event coordination

Communication skills

Team leadership

Formation

2-3 year post secondary education in arts related field

Description du poste

The Aurora Cultural Centre is seeking an Audience Services Manager to support the operations of ACC and deliver the highest quality customer service for programs and rentals at Aurora Town Square. This full‑time role requires flexibility to work evenings and weekends, with regular office time Mon–Fri 8:30–4:30, and growing administrative duties as Town Square becomes fully operational.

You will lead Front of House and volunteers, build service standards, and collaborate with staff and rental