Attendant: Direct Response (Full Time Contract 6-Months)

Ottawa Humane Society; Ottawa; On-site; CAD 21,000 - 28,000; Full time

Job summary

Ottawa Humane Society is seeking an Attendant: Direct Response on a full-time 6-month contract. You will triage and respond to phone and email inquiries, support donor stewardship, and manage outgoing mail.

You’ll keep client records up-to-date in Chameleon and Raiser's Edge while assisting coworkers, volunteers, and students with orientation and training. The role requires a post-secondary fundraising credential or related experience, strong MS Office skills, and English language proficiency;

Qualifications

• Post-secondary diploma or certificate in fundraising is an asset.
• Minimum of one year education or experience in office administration.
• Proficiency in Microsoft Office Suite.
• Chameleon and Raiser's Edge experience is an asset.

Responsibilities

• Triaging and responding to telephone and email communications.
• Support donor stewardship communications and follow-ups.
• Process outgoing mail.
• Update and maintain reports, records, files, and client records in Chameleon and Raiser's Edge.
• Provide orientation and training to coworkers, volunteers, students and work placements.

Skills

Office administration

MS Office

English proficiency

Education

Fundraising diploma/certificate

1 year education/experience in office administration

Tools

Chameleon

Raiser's Edge

Job description

Attendant: Direct Response (Full Time Contract 6-Months)

Why Work With the Ottawa Humane Society

The Ottawa Humane Society has been a leader in animal welfare since 1888, making a meaningful impact in the lives of animals and the people who care for them. As part of our team, you’ll contribute to a mission-driven organization where your work directly supports animal welfare in our community.

In the role of Attendant: Direct Response, you are responsible for triaging and responding to telephone and email communication as well as support donor stewardship communication and following up. Processing outgoing mail. Updating and maintaining accurate reports, records, files, and client records in chameleon and Raiser's Edge and complete other administrative tasks. Support, provide orientation and training to coworkers, volunteers, students and work placements.

• Post-secondary diploma or certificate in fundraising is an asset
• Minimum of one year education, or experience, in office administration
• Profieciency in Microsoft Office Suite
• Chameleon and/or Raiser's Edge experience is an asset
• Professional working proficiency in spoken and written English is required
• Bilingualism (English/French) is preferred

The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic.

We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.

This posting is for an existing vacancy.

We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers review results and decide who moves forward.