Attendant: Direct Response (6-month)

Ottawa Humane Society; Ottawa; On-site; CAD 38,000 - 52,000; Full time

Job summary

The Ottawa Humane Society is seeking an Attendant: Direct Response to provide administrative support to the Development department, including donor stewardship communications.

Key duties include triaging calls and emails, processing mail, and maintaining records in Chameleon and Raiser's Edge. The role requires a high level of professionalism, English proficiency, and the ability to work with volunteers and staff while upholding confidentiality and standards.

Qualifications

• Secondary school diploma or equivalent.
• Post-secondary diploma or certificate in fundraising is an asset.
• Minimum of one year education or experience in office administration.
• Proficiency in Microsoft Office Suite.
• Chameleon and Raiser's Edge experience is an asset.
• Professional working proficiency in English is required.
• Bilingualism (English/French) is preferred.

Responsibilities

• Triage and respond to telephone and email communication.
• Support donor stewardship communication and follow up.
• Process outgoing mail.
• Update and maintain client records in Chameleon and Raiser’s Edge.
• Other administrative tasks as assigned.
• Support coworkers, volunteers, students and work placements and provide orientation and training as required.
• Be familiar with applicable regulations, policies and collective agreements.
• Produce and maintain accurate reports, records and files.
• Participate in supervision, evaluation, training and other meetings as required.
• Assist in identifying and evaluating OHS program goals and objectives.
• Pursue professional development opportunities.
• Represent the OHS professionally.
• Participate in public relations and promotional activities as required.
• May assume responsibilities of Attendant: Development.

Skills

English proficiency

Education

Secondary school diploma or equivalent

Post-secondary diploma or certificate in fundraising

Tools

Microsoft Office Suite

Chameleon

Raiser's Edge

Job description

The Attendant: Direct Response is responsible for providing administrative support to the Development department at the Ottawa Humane Society (OHS) including supporting donor stewardship communications

Duties and Responsibilities

• Triage and respond to telephone and email communication
• Support donor stewardship communication and follow up
• Process outgoing mail
• Update and maintain client records in Chameleon and Raiser’s Edge
• Other administrative tasks as assigned
• Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
• Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, and collective agreement
• Produce and maintain accurate reports, records, and files
• Participate in supervision, evaluation, training and other meetings as required
• Participate in the identification and evaluation of OHS program goals and objectives
• Participate in professional development opportunities
• Represent the OHS in a professional manner
• Participate in public relations and promotional activities as required
• May be required to assume some of the responsibilities of Attendant: Development

Qualifications

• Secondary school diploma or equivalent
• Post-secondary diploma or certificate in fundraising is an asset
• Minimum of one year education, or experience, in office administration
• Proficiency in Microsoft Office Suite
• Chameleon and/or Raiser’s Edge experience is an asset
• Professional working proficiency in spoken and written English is required
• Bilingualism (English/French) is preferred

Working Conditions/Physical Requirements

• Employee may be required to work evening, holiday, and weekends as needed
• Employment is conditional upon maintaining confidentiality of OHS information
• Employment is conditional upon the ability to work around all species of animals safely

The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic.

We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.

We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers decide who moves forward and reviews results.

This posting seeks to fill an existing vacancy.

Schedule

May be required to work evening, holiday and weekend shifts