Athletic Footwear Sales Associate - Flexible Schedule

New Balance Athletics, Inc.; Canada; On-site; CAD 18,000 - 28,000; Full time

Job summary

New Balance Athletics, Inc. in Canada seeks Retail Sales Associates to ensure smooth store operations and deliver exemplary customer service.

You will use product knowledge and the GUEST service model to greet customers, understand needs, educate on features, and close sales. Responsibilities include, upselling, fitting customers with NB products, keeping the floor tidy and labeled, and following safety guidelines to protect merchandise and staff.

Qualifications

• Must be a people person.
• Retail experience is preferred but not required.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule including weekends and holidays.
• Ability to lift 4 lbs. frequently; up to 50 lbs. with assistance; stand for long periods.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make customer contact.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about any promotions we have running.
• Keep the floor always looking its best – neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses.

Skills

People person

Retail experience

Customer service

Team player

Cash handling

Basic math

Weekend/holiday flexibility

Physical stamina

Job description

New Balance Athletics, Inc. in Canada seeks Retail Sales Associates to ensure smooth store operations and deliver exemplary customer service.

You will use product knowledge and the GUEST service model to greet customers, understand needs, educate on features, and close sales. Responsibilities include, upselling, fitting customers with NB products, keeping the floor tidy and labeled, and following safety guidelines to protect merchandise and staff.