Retail Sales Associate PT (Seasonal)

New Balance Canada, Inc.; Niagara-on-the-Lake; Hybrid; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

In-person teamwork culture

Job summary

New Balance Canada, Inc. is seeking Retail Sale Associates in Niagara-on-the-Lake to deliver exceptional customer service and drive in-store sales. You will greet customers, assess needs, explain product features, and close sales while maintaining store standards and product presentation.

The role supports a hybrid office model with a focus on in-person teamwork. Prior retail experience is preferred, along with strong communication and basic math skills for accurate transactions.

Qualifications

• Should be a people person with strong communication skills.
• Retail experience is preferred but not required.
• Excellent customer service and ability to work in a team.

Responsibilities

• Greet customers and initiate contact.
• Understand customer needs and guide product selection.
• Explain product features and benefits to customers.
• Resolve customer questions and problems.
• Facilitate transactions with effective closing techniques.
• Assist customers with proper product fitting and sizing.
• Inform customers about promotions and pricing.
• Keep the store floor neat, stocked and properly labeled.
• Protect products by monitoring security and shrinkage.
• Follow safety rules and report accidents promptly.

Skills

People person

Retail experience

Customer service

Verbal communication

Team environment

Cash register

Basic math

Flexible schedule

Physical ability

Tools

Cash register system

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

MAJOR ACCOUNTABILITIES

• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Niagara On The Lake, Canada Retail Only

Pay Range: $17.95 - $20.76 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

REQUIREMENTS FOR SUCCESS

• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; push or pull 50 lbs. over 200 ft. occasionally; stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.