Associate Technical Support Specialist

Behavox; Toronto; On-site; CAD 45,000 - 70,000; Full time

Job summary

An innovative company is seeking a passionate Associate Technical Support Specialist to join their dynamic team. In this role, you will manage ticket and alert processes while troubleshooting complex distributed systems. This position offers an exciting opportunity to enhance your technical skills and work alongside industry leaders in a collaborative environment. You will gain exposure to cutting-edge AI/ML technologies while contributing to a mission-driven organization. If you are eager to learn and grow in a fast-paced environment, this role is perfect for you.

Benefits

Health coverage for employee and family

Generous time-off policy

Flexible work schedule

100% bonus pay integrated

Qualifications

• 0-2 years of technical experience, preferably in application support.
• Working knowledge of CRM tools like Zendesk or Jira.

Responsibilities

• Manage tickets and alerts, troubleshoot technical issues.
• Adhere to support processes and communicate effectively.

Skills

Problem-solving skills

Time and priorities management

Attention to detail

Clear communication

Curiosity

Education

Technical experience (0-2 years)

Tools

Customer Relationship Management tools

Zendesk

Jira Service Management

Job description

About Behavox:

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

About the Role

As an Associate Technical Support Specialist, you will be responsible for Ticket and Alert management along with internal communication and proactive troubleshooting (e.g. escalations and follow-ups). Furthermore, you'll gain valuable exposure into troubleshooting complex distributed systems.

This is a chance to expand your technical skills and to work with a smart and dedicated community of leaders to contribute to a multiple-award winning technology at the cutting edge of applied AI/ML.

This is a unique opportunity for:

1. Learning how to operate and troubleshoot complex distributed systems
2. Working with some of the biggest financial Organizations
3. Potential career advancement into the Data Science, DevOps, Development, QA teams

What You'll Bring

• A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
• 0-2 years of technical experience, preferably in an application support role within SAAS organization
• Working knowledge of Customer Relationship Management tools (e.g. Zendesk, Jira Service Management)
• Demonstrable basic skills in time and priorities management, attention to detail and clear communication
• Problem-solving skills along with the ability to infer from previous experience and demonstrate curiosity

What You'll Do

• Adhere to clearly specified support processes and listen actively to understand customer problems/issues
• Troubleshoot basic technical issues and demonstrate familiarity and comfort when using computer systems
• Complete allocated service tickets adhering to Support SLA timelines and Customer Service standards
• Comprehend new ideas and communicate with confidence and humility to perform efficiently in a large team
• Proactively focus on learning everyday from both successes and mistakes to quickly adapt to new situations

What We Offer

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation with 100% bonus pay already integrated
• Benefits include great health coverage for employee and family
• Generous time-off policy and flexible work schedule

About Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers.