Associate Support Analyst

Euna Solutions; Oakville; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

An innovative company is seeking an Associate Support Analyst to provide essential technical support to customers. This entry-level position offers a unique opportunity to grow within the Technical Support team while troubleshooting software issues and ensuring customer success. You'll engage with clients through various channels, document resolutions, and contribute to support materials. With a commitment to fostering a collaborative environment, this role promises a fulfilling career path in the software development industry. Join a team that values creativity and offers competitive benefits, including wellness days and flexible schedules.

Benefits

Competitive wages

Wellness days

Community engagement initiatives

Flexible work schedules

Health and dental benefits

Culture events and celebrations

Qualifications

• 1-2 years in a technical support role, preferably in software or technology.
• Experience with software troubleshooting, diagnosing, and resolving issues.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing timely support.
• Troubleshoot and diagnose software issues, collaborating with teams to resolve problems.

Skills

Technical Support

Software Troubleshooting

APIs

SQL

Cloud Computing

CRMs

Ticketing Systems

Job description

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The Opportunity

As an Associate Support Analyst at Euna Solutions, you will be critical in ensuring our customers receive timely, accurate, and effective technical support. You will troubleshoot software issues and provide solutions to enable customer success. This entry-level position offers growth opportunities within the Technical Support team.

Experience

• 1-2 years in a technical support role, preferably in software or technology
• Experience with software troubleshooting, diagnosing, and resolving issues
• Familiarity with APIs, SQL, cloud computing
• Experience with CRMs and ticketing systems

Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing timely support
• Troubleshoot and diagnose software issues, collaborating with teams to resolve problems
• Escalate complex issues to higher support levels
• Document issues and resolutions in our ticketing system
• Develop understanding of Euna Solutions’ products to support customers effectively
• Contribute to support documentation and training materials
• Continuously improve technical skills and product knowledge

Location

This position is hybrid, with 3 days/week in our Oakville, ON office.

What It's Like to Work at Euna Solutions

We foster a creative, collaborative environment with opportunities for growth. Benefits include:

• Competitive wages
• Wellness days (extra days off in summer)
• Community engagement initiatives
• Flexible work schedules
• Health and dental benefits
• Culture events and celebrations

About Euna Solutions

Euna Solutions provides cloud-based solutions for public sector administrative and financial operations. We serve over 3,000 organizations across North America and are recognized on GovTech 100. Learn more at www.eunasolutions.com.

Visit our careers page and LinkedIn for more info. We welcome diverse applicants and are committed to accessibility and accommodations during the hiring process.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Software Development